Tiffany Davis
McKinney
Summary
Dynamic Lead Business Coordinator at Baylor Scott & White with expertise in claims processing and revenue cycle management. Proven track record in optimizing workflows and enhancing patient care through effective communication and team leadership. Skilled in EHR systems and training, driving operational efficiency and accuracy in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Lead Business Coordinator at Sleep Center
Baylor Scott & White
Dallas, TX
12.2014 - 02.2026
- Implemented coordinated verification protocols for insurance benefits, ensuring operational efficiency ahead of patient procedures and appointments.
- Self-motivated, with a strong sense of personal responsibility.
- Optimized claim processing workflow through diligent verification of insurance coverage and timely acquisition of pre-authorizations for procedures.
- Executed payment postings to accounts to support financial accuracy and integrity.
- Coordinated referral and authorization processes to enhance operational efficiency for medical service providers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Organized and executed employee training sessions, resulting in increased knowledge retention and improved performance.
- Worked effectively in fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated patient referrals to ensure timely access to specialty care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Scanned and uploaded medical records into electronic medical records system.
Administrative Float/Clinic Surgery Scheduler
Oasis Orthopedic and Sports Injury Specialist
Frisco, TX
05.2012 - 12.2014
- Coordinated surgical schedules for multiple physicians, optimizing patient flow and resource allocation.
- Verified insurance coverage and obtained pre-authorizations.
- Assisted with medical coding and billing tasks.
- Implemented new procedures for data entry, improving workflow efficiency within the department.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained accurate medical records, ensuring proper documentation of treatments and progress.
- Streamlined administrative processes for improved efficiency in scheduling, patient intake, and record keeping.
- Assisted in patient intake and documentation, ensuring accurate record-keeping for orthopedic evaluations.
- Assisted physicians with diagnostic testing such as X-rays or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed diverse tasks efficiently, ensuring timely completion and high-quality service delivery.
Accounts Receivable/Lead CSR in Billing Department
Baylor Scott & White Medical Center
Dallas, TX
10.2007 - 05.2012
- Oversaw accounts receivable processes, ensuring timely and accurate billing procedures.
- Provided exceptional customer service by promptly addressing patient inquiries, clarifying billing issues, and resolving disputes in a timely manner.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer concerns and questions on daily basis.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
North Mesquite High School
Mesquite, TXSkills
- ICD-10 proficiency
- Claims processing
- Revenue cycle management
- Payment posting
- Coverage and authorizations
medica
- EHR and EMR systems
- Teaching/Training
- Organization and time management
- Multitasking Abilities
- Team leadership
- Referrals management
Languages
English
Full Professional
Timeline
Lead Business Coordinator at Sleep Center
Baylor Scott & White
12.2014 - 02.2026
Administrative Float/Clinic Surgery Scheduler
Oasis Orthopedic and Sports Injury Specialist
05.2012 - 12.2014
Accounts Receivable/Lead CSR in Billing Department
Baylor Scott & White Medical Center
10.2007 - 05.2012
High School Diploma -
North Mesquite High School