Paul-Andrew Bryan
Atlanta,Georgia
Summary
Detail-oriented healthcare administrator specializing in patient care coordination and clinical logistics. Skilled in streamlining workflows, ensuring insurance compliance, and enhancing patient engagement through effective communication. Manages complex administrative tasks and maintains regulatory documentation while collaborating with cross-functional teams to elevate operational efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Patient Care Coordinator - Sleep Center
EMORY HEALTHCARE
Atlanta, Georgia
01.2026 - Current
- Acted as primary contact for patients and families, addressing inquiries about equipment use, resolving complaints, and delivering compassionate support.
- Coordinated DME orders by verifying physician prescriptions and overseeing delivery, fitting, and setup of medical equipment to ensure patient access to necessary care.
- Managed insurance precertifications and prior authorizations to minimize billing denials and maintain compliance with coverage requirements.
- Scheduling & Logistics: Schedule ancillary appointments, register patients, and update clinical teams on patient status and delivery progress.
- Documentation: Maintain accurate patient data, retrieve medical records, and ensure all DME documentation meets regulatory and facility standards.
Clinical Services Coordinator
HEARTBEAT HEALTH
Remote
05.2025 - 08.2025
- Managed patient communication, including outreach, engagement, data entry, scheduling, appointment coordination, pre-authorizations, and billing follow-up to enhance patient experience.
- Managed virtual visit and outpatient procedure scheduling (including stress tests, echocardiograms, and cardiac calcium scoring) with internal and external partners.
- Drove patient engagement through proactive follow-up via email, phone, and text while providing technical support to patients.
- Identified process deficiencies and recommended workflow improvements to enhance communication, ensure data accuracy, and mitigate risks.
- Created standardized reports and maintained data integrity by verifying and correcting information within internal systems.
Patient Care Manager
NOX HEALTH
Alpharetta, GA
06.2023 - 05.2025
- Provide comprehensive telehealth support and patient advocacy to 100+ sleep apnea patients monthly, implementing evidence-based practices to optimize treatment adherence and device compliance.
- Reduced issue resolution time by 20% by liaising with patients and healthcare professionals, leading to enhanced treatment outcomes.
- Managed 380 calls and resolved 400 tasks monthly, surpassing performance targets by 40% through effective patient care protocols.
- Manage 380 calls/month and resolve 400 tasks/month, exceeding performance targets by 40% through systematic patient care protocols.
- Conducted 20 client retention presentations and clinical assessments monthly, improving patient outcomes and ensuring care continuity.
Customer Success Associate
NOX HEALTH
03.2022 - 06.2023
- Spearheaded data analysis and compliance reporting for 10 DOT client accounts, delivering daily and weekly metrics that improved compliance tracking and service quality.
- Conducted customer success reviews quarterly, proactively identifying and resolving client issues to enhance retention and trust.
- Collaborated with cross-functional teams to implement process improvements, driving initiatives that increased client satisfaction and internal efficiency.
- Developed and refined standard operating procedures and workflows, streamlining processes for smoother client engagement and operational efficiency.
- Established key performance benchmarks, aligning personal and team metrics with company standards to support customer success objectives.
- Established key performance benchmarks, aligning personal and team metrics with company-wide standards to bolster customer success goals.
- Conducted quarterly customer success reviews, identifying and resolving client issues to strengthen retention and build trust.
Patient Care Manager
NOX HEALTH
12.2018 - 03.2022
- Provided monthly telehealth support to 3,000 sleep apnea patients, resolving technical, medical, and psychological challenges to enhance treatment adherence.
- Counseled patients to sustain 92% monthly device usage rate, achieving highest patient acclimation rate among team members.
- Acted as a key liaison between patients and medical professionals monthly.
Personal Trainer
CRUNCH FITNESS
Lawrenceville, GA
02.2018 - 05.2018
Physical Therapy Technician
NEUROSPORT PHYSICAL THERAPY
Marietta, GA
08.2014 - 10.2017
Personal Trainer
NEUROSPORT PHYSICAL THERAPY
03.2014 - 08.2014
Physical Therapy Technician
PROACTIVE PHYSICAL THERAPY & SPORTS REHABILITATION, PLLC
Decatur, GA
05.2013 - 10.2013
Student Athletic Trainer
SPELMAN COLLEGE
Atlanta, GA
08.2011 - 05.2013
Education
Bachelor of Arts - Kinesiology & Exercise Science
MOREHOUSE COLLEGE
Atlanta, GASkills
- Client Interaction & Retention
- Client management
- Sales solutions
- Patient Support
- Negotiation
- Patient Needs Assessment
- Cross-functional teamwork
- Relationship building
- Team management
- Relational management
- Problem resolution
- Healthcare Workflow Optimization
Certification
- Salesforce
- Salesforce Associate Certification
Timeline
Patient Care Coordinator - Sleep Center
EMORY HEALTHCARE
01.2026 - Current
Clinical Services Coordinator
HEARTBEAT HEALTH
05.2025 - 08.2025
Patient Care Manager
NOX HEALTH
06.2023 - 05.2025
Customer Success Associate
NOX HEALTH
03.2022 - 06.2023
Patient Care Manager
NOX HEALTH
12.2018 - 03.2022
Personal Trainer
CRUNCH FITNESS
02.2018 - 05.2018
Physical Therapy Technician
NEUROSPORT PHYSICAL THERAPY
08.2014 - 10.2017
Personal Trainer
NEUROSPORT PHYSICAL THERAPY
03.2014 - 08.2014
Physical Therapy Technician
PROACTIVE PHYSICAL THERAPY & SPORTS REHABILITATION, PLLC
05.2013 - 10.2013
Student Athletic Trainer
SPELMAN COLLEGE
08.2011 - 05.2013
Bachelor of Arts - Kinesiology & Exercise Science
MOREHOUSE COLLEGE