Tiffany Deal
Gloucester,VA
Summary
Driven by a passion for enhancing client outcomes, I leveraged my expertise in behavior modification and collaboration with professionals at Connex to significantly improve social skills and reduce maladaptive behaviors. My proactive approach and strong autism spectrum knowledge, coupled with effective communication and teamwork, have consistently fostered positive changes in neurodivergent clients.
Overview
18
18
years of professional experience
Work History
ABA Technician
Connex
09.2020 - 10.2023
- Consistently collected data on client progress, ensuring accurate measurement of skill acquisition and goal achievement.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of ABA therapy.
- Equipped caregivers to be active participants in intervention through addressing specific goals, delivering coaching sessions and communicating with entire team.
- Led small group sessions focused on improving social interactions among peers.
- Fostered a supportive learning environment that encouraged collaboration, problem-solving, and self-advocacy among clients.
- Improved client communication by implementing visual supports and social stories.
- Enhanced academic performance by providing specialized tutoring in areas of need.
- Reduced maladaptive behaviors with the implementation of function-based interventions.
- Contributed valuable input during team meetings regarding program modifications based on data analysis results.
- Assisted clients in developing effective coping strategies to manage stressors and emotional challenges.
- Followed Individualized Family Service Plan and developed methodologies for reaching each child's specific developmental goals.
- Utilized evidence-based practices to deliver high-quality ABA services tailored to individual needs.
- Collaborated with multi-disciplinary teams for comprehensive treatment planning and implementation.
- Implemented creative methods for teaching social skills, including role-play scenarios, video modeling, and group activities.
- Delivered services in diverse settings such as homes, daycare centers and other community settings and maintained confidentiality of information regarding children and families.
- Adapted instructional materials according to each client''s unique learning style and preferences for optimal success.
- Promoted generalization of learned skills by incorporating natural environment training strategies.
- Maintained thorough documentation of client progress, session notes, and treatment plan updates for review by supervisory staff members.
- Supported clients in community settings, fostering increased independence and social integration.
- Increased functional living skills through the use of task analysis and systematic instruction techniques.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Monitored and documented client progress using data collection techniques.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Delivered social skills curriculums and programs in support of client skills development.
- Addressed client needs by implementing behavior intervention plans.
- Developed and maintained clear, individualized documentation on each patient.
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
Customer Service Representative
Hilton Grand Vacations Club
07.2014 - 12.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Home Depot
01.2006 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Educational Psychology
Virginia Commonwealth University
Richmond, VA01.2026
Medical Billing And Coding - Coding
DeVry University
Online06.2017
High School Diploma -
Gloucester High School
Gloucester, VA06.2006
Skills
- Autism Spectrum Knowledge
- Collaboration with Professionals
- Reinforcement Procedures
- Functional Communication Training
- Social Skills Development
- Discrete Trial Training
- Self-Management Strategies
- Community Integration
- Progress Monitoring
- Feeding Interventions
- Behavior Reduction Techniques
- Behavior Modification
Timeline
ABA Technician
Connex
09.2020 - 10.2023
Customer Service Representative
Hilton Grand Vacations Club
07.2014 - 12.2016
Customer Service Representative
Home Depot
01.2006 - 08.2012
Bachelor of Science - Educational Psychology
Virginia Commonwealth University
Medical Billing And Coding - Coding
DeVry University
High School Diploma -
Gloucester High School