Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

TIFFANY DEGROAT

Newport News,VA

Summary

I am an organized, dependable, self motivated candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team as well as company goals. My diverse work experiences have awarded me the opportunity to enhance beneficial customer service skills that may potentially be essential towards my professional development.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Macy's
09.2022 - Current
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Participated actively in regular safety trainings sessions.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.

Seasonal Merchandiser

Mattel
10.2022 - 12.2022
  • Arranged product displays to attract customer interest and increase sales.
  • Stocked shelves with merchandise to maintain inventory levels and ensure availability.
  • Improved store layout by regularly rotating product placements.
  • Assisted customers in finding products, enhancing shopping experience.
  • Implemented promotional signage to boost product visibility.
  • Created visually appealing displays for new product launches.
  • Supported sales goals by promoting featured products.

Public Safety Specialist 1

Newport News Police Department
10.2021 - 03.2022
  • Provided both emergency response and customer service using telephone lines and computer aided dispatch systems
  • As a public safety specialist certification of CPR and several other health related accreditations is obligatory

Delivery Specialist

Self contracted through Amazon
05.2017 - 12.2019
  • Parcel delivery and customer service

Territory Manager

Acosta Sales and Marketing
04.2006 - 09.2009
  • Providing housekeeping duties to include correct product placement and cleaning of designated areas, as well as organization according to expiration dates
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.

Education

Some College (No Degree) - Monitor Surveillance

Sentara School of Health Careers
Chesapeake, VA

Pre-Nursing

Thomas Nelson Community College
Hampton, VA

Radiology Technician

Tidewater Community College
Portsmouth, VA

Criminal Justice

Strayer University
Newport News, VA

High School Diploma -

Kecoughtan High School
Hampton
06.2001

Skills

  • Critical thinking and problem solving
  • Interpersonal Skills
  • Leadership and Teamwork
  • Effective Time Management
  • Adaptability
  • Computer Skills
  • Excellent organizational skills
  • Attention to detail

Certification

  • APCO: Association of Public Safety Communications Officials certification obtained for position as public safety specialist.
  • APCO EMD: APCO Emergency Medical Dispatch certification obtained for public safety specialist position
  • VCIN: Virginia Criminal Information Network certification obtained for public safety specialist position
  • FEMA: Federal Emergency Management Agency certification obtained for public safety specialist position.
  • NIMS: National Incident Management certification obtained for public safety specialist position
  • CPR/AED: November2021 — November2023

Timeline

Seasonal Merchandiser

Mattel
10.2022 - 12.2022

Fulfillment Expert

Macy's
09.2022 - Current

Public Safety Specialist 1

Newport News Police Department
10.2021 - 03.2022

Delivery Specialist

Self contracted through Amazon
05.2017 - 12.2019

Territory Manager

Acosta Sales and Marketing
04.2006 - 09.2009

Some College (No Degree) - Monitor Surveillance

Sentara School of Health Careers

Pre-Nursing

Thomas Nelson Community College

Radiology Technician

Tidewater Community College

Criminal Justice

Strayer University

High School Diploma -

Kecoughtan High School

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TIFFANY DEGROAT