Braylen Caldwell
Tuscaloosa,AL
Summary
Driven by results, adept in critical thinking and prioritization, I excelled at Target by surpassing performance metrics and enhancing customer satisfaction. My assertiveness and problem-solving abilities, honed at Publix, fostered team development and conflict resolution, significantly contributing to customer loyalty and company growth.
Overview
2
2
years of professional experience
Work History
Fulfillment Expert
Target
01.2024 - Current
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Customer Service Staff Member
Publix
06.2022 - 01.2024
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
Education
High School Diploma -
Sipsey Valley High School
Buhl, AL05.2022
Skills
- Assertiveness
- Customer Focus
- Critical Thinking
- Problem-solving abilities
- Customer Education
- Conflict Resolution
- Team Development
- Prioritization
Timeline
Fulfillment Expert
Target
01.2024 - Current
Customer Service Staff Member
Publix
06.2022 - 01.2024
High School Diploma -
Sipsey Valley High School
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