Tiffany Dillehay
Columbia,TN
Summary
Results-driven business professional with extensive experience in operations management, strategic planning, and resource optimization. Recognized for a strong commitment to team collaboration and proven ability to adapt to evolving challenges while delivering reliable leadership. Demonstrated success in driving business growth and enhancing team performance through innovative solutions and effective communication. Eager to leverage expertise to create a meaningful impact on organizational success and foster a culture of continuous improvement.
Overview
29
29
years of professional experience
Work History
Merchandiser/Auditor
PREMIUM RETAIL MERCHANDISING
Columbia, TN
09.2023 - Current
- Collaborated with cross-functional teams to create impactful promotional displays and marketing materials.
- Trained and mentored junior team members on merchandising best practices and brand standards.
- Conducted regular audits of product placement and stock levels to ensure compliance with company guidelines.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
Owner/Operator
VINTAGE CASHMERE
Columbia, TN
09.2020 - Current
- Led remodeling projects from concept to completion, ensuring high-quality craftsmanship and client satisfaction.
- Managed subcontractor schedules and coordinated on-site activities for efficient workflow and timely project delivery.
- Developed detailed project estimates, including materials and labor costs, enhancing budgeting accuracy for clients.
- Conducted site assessments to identify structural issues and propose effective remodeling solutions tailored to client needs.
- Streamlined processes for material procurement, resulting in reduced lead times and enhanced project efficiency.
- Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
- Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
- Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
- Reduced material waste by accurately estimating project requirements and closely monitoring inventory levels.
Owner/Operator
THE LANGLIE COMPANY
Nashville, TN
08.2006 - 12.2020
- Managed daily operations, ensuring seamless workflow and customer satisfaction.
- Developed strategic marketing initiatives to enhance brand visibility and sales.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Established partnerships with suppliers to improve product quality and cost efficiency.
- Implemented financial tracking systems to monitor expenses and increase profitability.
- Analyzed market trends to refine product offerings and stay competitive.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Partner
LANGLIE LABEL & PACKAGING
Franklin, TN
05.2004 - 08.2006
- Oversaw project management processes, ensuring alignment with organizational goals and timelines.
- Established and implemented business procedures and process improvements.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
Office Manager
LANGLIE LABEL & PACKAGING
Franklin, TN
08.2000 - 05.2004
- Oversaw daily office operations, ensuring seamless workflow and communication among departments.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Implemented new filing systems, enhancing document retrieval speed and organization across teams.
- Evaluated office supply needs, maintaining inventory levels to support uninterrupted business functions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Administrative Assistant
LANGLIE LABEL & PACKAGING
Franklin, TN
08.1997 - 08.2000
- Managed scheduling and appointment logistics for senior management.
- Assisted in preparation of reports and presentations for stakeholder meetings.
- Trained new administrative staff on office procedures and software tools.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Franklin High School
Franklin, TN05-1995
No Degree -
Middle Tennessee State University
Murfreesboro, TNSkills
- Quick Books Pro
- Great Plains
- UPS World Ship
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Site Spinner (Web Designer)
- Adobe Illustrator
- Corel Draw
- Canva
- Go Daddy
- Shopify
- Google Docs & Sheets
- Team Viewer
- Nextiva (VOIP system)
- 3Dream Design
- Small business operations
Timeline
Merchandiser/Auditor
PREMIUM RETAIL MERCHANDISING
09.2023 - Current
Owner/Operator
VINTAGE CASHMERE
09.2020 - Current
Owner/Operator
THE LANGLIE COMPANY
08.2006 - 12.2020
Partner
LANGLIE LABEL & PACKAGING
05.2004 - 08.2006
Office Manager
LANGLIE LABEL & PACKAGING
08.2000 - 05.2004
Administrative Assistant
LANGLIE LABEL & PACKAGING
08.1997 - 08.2000
High School Diploma -
Franklin High School
No Degree -
Middle Tennessee State University
CLERICAL JOB EXPERIENCE
- Customer Service via phone & e-mail
- Vendor Relations
- Order Entry
- Order Tracking
- Order Processing
- Analyzing Sales Reports
- Researching New Products
- Researching New Vendors
- Analyze order details
- Accounts Payable
- Accounts Receivable
- Billing ( preparing invoices)
- Analyze Profit & Loss Statements
- Configuring Sales Commissions
- Shipping Inventory Items
- Managing Inventory
- Equipment Repairs
- Managing Website & online store
- Reconciling Bank Accounts
- Pay Commissions
- Process 1099's, W-2's, & W-9's
- Complete & file business taxes
- Manage taxes, including sales, business, personalty, etc.
- Figuring retail prices from vendor costs and evaluating margins
- Creating complete sales kits
- Salesman Field Support
- Graphic Art
- E-mailing & Faxing Proofs
BUILDING JOB EXPERIENCE
- Custom building: kitchen Island, bathroom vanities, barn doors, pantry, closets
- Installing trim and accent walls: baseboards, window and door trim, chair rails, shiplap, and breadboard.
- Installing and painting kitchen and bathroom cabinets.
- Installing hardwood flooring and lvp, tile floors, shower walls, and backsplashes.
- Measuring, planning and designing room layouts if walls need moving.
- Planning and designing kitchen and bathroom remodels.
PROFESSIONAL PORTFOLIO
- LEADERSHIP
- Managed multiple contractors and scheduled according to need. Negotiated with contractors on payment and delivery based on completion of work and funds available.
- Take charge of team resets in order to complete tasks on time. Dictating personnel to specific tasks that allow for maximum efficiency.
- Successfully hired and trained multiple administrative assistants
- Coordinated and implemented sales promotions and initiatives to encourage sales team
- Facilitated weekly meetings to keep salesmen well-informed regarding ongoing projects and to discuss progress on various assignments
- Provided comprehensive support and leadership for projects; ability to direct employee efforts towards the accomplishment of stated objectives
- Promptly delegated responsibilities and duties to sales force, assistants and vendors
- PROJECT COORDINATION
- Planned and shopped for all materials to be ready and on site for contractors when they arrive. This avoids many delays due to errand running and limits excuses for incomplete work.
- Worked with store managers and my superiors to ensure project materials on hand when tasks assigned.
- Effectively coordinated the installation and upgrade of new accounting systems
- Developed customized organization systems for multiple projects
- Coordinated Trade Shows: Research, travel arrangements, booth set up, & booth management
- Researched and developed two complete online stores and websites.
- Implemented new VOIP phone & fax system
- Created various sales programs and incentive programs to boost sales during slow seasons
- ORGANIZATIONAL ATTRIBUTES
- Meticulously organized and maintained customer and vendor database to maintain efficient contact system
- Highly attentive to issues arising from daily activities, and immediately responsive to questions from clients
- Advocates straightforward communication and follow-up with all clients to ensure professional relationships proceed positively and productively
- Extreme attention to detail on orders to ensure proper costs, commissions and profits.
- Ability to successfully coordinate multiple projects simultaneously
- Strategically developed pricing packages and advertising programs to ensure utmost profits for The Langlie Co. while simultaneously simplifying purchasing process for customers.
- Comprehensive expertise in all facets of office coordination and administration including, accounts payable, accounts receivable, order entry, filing, telephone coverage, inventory control, and internal/external correspondence
PERSONAL STRENGTHS
- Excellent ability to form new relationships with customers, co-workers and vendors.
- Exercise extreme attention to detail in managing data and home repair
- Tenacity and diligence during challenging assignments
- Demonstrate leadership and team building capabilities
- Versatility, adaptability and willingness to tackle new responsibilities
- Patience in handling stressful situations
- Proven skills in resolving customer service related issues with care and commitment
- Successful and positive attitude in working with others