Tiffany Dillon
Charleston,SC
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
6
6
Certification
Work History
Waitress
Pure Gold
01.2019 - 01.2026
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Daycare Assistant
The King's Academy Preschool
08.2018 - 01.2019
- assisted with teaching the class the curriculum kindergarten students would learn in a public school.
- Made sure students did interactive assignments so they could understand the value of teamwork, had one-on-one sessions with the students to better help them understand the material, and made sure they had their lunch and nap times at the appropriate times.
- Promoted learning and social development through structured and unstructured playtime.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Healthcare Customer Service Representative
Results Companies
09.2017 - 05.2018
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- help members change physicians, get new ID cards, and assist with any issues they may have receiving medications/or at their physicians office.
- For provider services I briefly explain why claims were denied and answer questions regarding a members eligibility.
- cross trained for member and provider services.
Dietary Aide
Blue Ridge Nursing Home
03.2017 - 08.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Followed all food safety regulations while preparing meals for patients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Cashier/Sales Associate
Kmart
09.2016 - 12.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Health Sciences
Patrick Henry Community College
Martinsville05-2027
High School Diploma -
Patrick County High School
Stuart05-2017
Skills
- Attention to detail
- Inbound and outbound calling
- Punctuality and reliability
- Active listening
- Positive and professional
- Clear and effective communication
- Cash and credit transactions
- Handling difficult customers
- Patient communication
Certification
- Licensed Bartender - April 2021
- Responsible Alcohol Seller/Server Training Certificate - July 2023
- National Career Readiness Certificate - November 2016
- Excel certified- October - October 2016
- Microsoft Word certified - October 2016
- PowerPoint certified - October 2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress
Pure Gold
01.2019 - 01.2026
Daycare Assistant
The King's Academy Preschool
08.2018 - 01.2019
Healthcare Customer Service Representative
Results Companies
09.2017 - 05.2018
Dietary Aide
Blue Ridge Nursing Home
03.2017 - 08.2017
Cashier/Sales Associate
Kmart
09.2016 - 12.2016
Associate of Science - Health Sciences
Patrick Henry Community College
High School Diploma -
Patrick County High School