Tiffany DoBrava
Rogers,MN
Summary
Dynamic and dependable professional with extensive experience in customer service at Petsmart. Proven ability to enhance team collaboration and problem-solving skills while ensuring a clean and welcoming environment. Adept at managing time effectively and administering care to pets, fostering positive relationships with clients and colleagues alike.
Overview
9
9
years of professional experience
Work History
Cashier
Subway
06.2017 - 08.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in inventory management by restocking supplies and tracking product availability.
- Adapted to changing menu items and promotions, providing customers with updated information effectively.
Cashier
Subway
08.2017 - 12.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in inventory management by restocking supplies and tracking product availability.
- Implemented best practices for cash handling, ensuring accuracy in daily cash reconciliation.
- Adapted to changing menu items and promotions, providing customers with updated information effectively.
- Greeted customers entering store and responded promptly to customer needs.
Crew Member
Papa Murphy's
09.2018 - 11.2018
- Prepared and assembled pizza orders according to customer specifications.
- Maintained cleanliness and organization of workstations to comply with food safety standards.
- Assisted customers in selecting menu items, providing recommendations based on preferences.
- Operated point-of-sale system efficiently for accurate order processing and payment handling.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Sky Zone Trampoline Park
05.2019 - 06.2020
- Collaborated with team members to ensure timely service during peak hours.
- Followed inventory management procedures, assisting in stock replenishment as needed.
- Participated in training new crew members on operational procedures and customer service practices.
- Implemented suggestions for process improvements, enhancing overall workflow efficiency in the kitchen.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Stylist Apprentice
Petsmart
07.2020 - 11.2021
- Assisted in grooming services, ensuring pet safety and comfort during styling sessions.
- Learned to operate grooming tools and equipment under supervision, enhancing efficiency in daily tasks.
- Supported stylists with bathing, drying, and brushing techniques to maintain high grooming standards.
- Coordinated with team members to manage scheduling and ensure timely service delivery for clients.
- Observed and followed best practices for sanitation and cleanliness in grooming areas and equipment.
- Engaged with pet owners to provide information on grooming services, fostering positive customer relationships.
- Adapted quickly to feedback from experienced stylists, improving skillset and knowledge of grooming techniques.
Professional Bather
Petsmart
11.2021 - 07.2023
- Provided grooming services, including bathing and drying, ensuring pet comfort and safety.
- Utilized specialized tools for efficient grooming and cleaning of pets.
- Assisted in maintaining cleanliness of grooming area, adhering to hygiene standards.
- Communicated effectively with pet owners regarding care instructions and service options.
- Monitored pets' behavior during grooming sessions, ensuring a positive experience.
- Contributed to a positive work environment through effective communication with colleagues.
- Promoted upselling opportunities by recommending additional services tailored to individual pet needs.
Night Pet Care Specialist
Petsmart
07.2023 - 02.2024
- Provided exceptional customer service to pet owners, addressing inquiries and concerns effectively.
- Assisted in maintaining cleanliness and organization of pet care areas to ensure high standards.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Collaborated with team members to optimize daily operations and enhance service delivery.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
Pet Care Specialist
Petsmart
02.2024 - 10.2024
- Provided daily care and enrichment for various animals, ensuring health and well-being.
- Assisted customers in selecting products and services to meet pet needs and preferences.
- Maintained cleanliness of animal habitats, enhancing comfort and safety for pets.
- Educated pet owners on proper care techniques, promoting responsible pet ownership.
- Monitored animal behavior, identifying health issues or concerns for timely intervention.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
PetsHotel Associate Lead
Petsmart
10.2024 - 05.2025
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Monitored pets behavior during playtime and intervened if necessary.
- Administered medication to animals
- Insured a clean and friendly environment for pets and costumers
- Cashier duties
PetsHotel Experience Lead
Petsmart
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cashier duties.
- Insuring a clean and friendly environment for pets and costumers.
- Administering medications to pets
- Preparing pets meals
Education
High School Diploma -
Minnesota Virtual Schools
Saint Paul, MN05.2019
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Flexible and adaptable
Dependable and responsible
Timeline
PetsHotel Experience Lead
Petsmart
05.2025 - Current
PetsHotel Associate Lead
Petsmart
10.2024 - 05.2025
Pet Care Specialist
Petsmart
02.2024 - 10.2024
Night Pet Care Specialist
Petsmart
07.2023 - 02.2024
Professional Bather
Petsmart
11.2021 - 07.2023
Stylist Apprentice
Petsmart
07.2020 - 11.2021
Crew Member
Sky Zone Trampoline Park
05.2019 - 06.2020
Crew Member
Papa Murphy's
09.2018 - 11.2018
Cashier
Subway
08.2017 - 12.2017
Cashier
Subway
06.2017 - 08.2017
High School Diploma -
Minnesota Virtual Schools