Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Tiffany Dornink
References
Timeline
Generic

Tiffany Dornink

Russellville,AL

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Self-employeed
Russellville, AL
06.2023 - Current
  • Provided accurate information and answered customer inquiries about products and services while scheduling appointments and managing member accounts. Calmed the member down and tried to resolve their issues. I am able to use several systems at a time. I am good at multitasking. I have used Adobe, Socrates, Call Center, Salesforce, and 5-9. I can also type 60 words a minute.
  • Provided accurate information about products and services to customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Solar Customer Service

Self-employeed
RUSSELLVILLE, AL
  • Provided ongoing support for customers throughout the entire sales process.
  • Maintained accurate records of customer interactions, transactions, and feedback for future reference.
  • Maintained current knowledge of company products, services, and processes.
  • Maintained a professional attitude while providing excellent customer service.
  • Identified potential problems and escalated them as needed to ensure resolution.
  • Received incoming calls from customers and responded to inquiries about product features and benefits.
  • I also checked for shading and suggested installers.

Education

Associate of Applied Science - Accounting

ITT Technical Institute - Indianapolis
Indianapolis, IN
12-2015

Skills

  • Report Generation
  • Data Entry
  • Information Security
  • Inbound and Outbound Calling
  • Complaint resolution
  • Consultative Sales
  • Account updating
  • Product Knowledge
  • Appointment Scheduling
  • Data Collection
  • Microsoft Excel
  • Technical Support
  • Professional telephone demeanor
  • Typing 60 WPM
  • Active Listening
  • Call Center Operations
  • Complaint Handling
  • Customer Service
  • CRM Software

Affiliations

  • Raising my children to be the best they can be. I have been a mother for over 22 years now and have 2 in collage and 1 in the 8th grade that plays football and baseball and I am very active in my children's life

Certification

  • Hippa certified

Tiffany Dornink

  • I am a dedicated worker that works very hard to be the best.

References

References available upon request.

Timeline

Customer Service Representative

Self-employeed
06.2023 - Current

Solar Customer Service

Self-employeed

Associate of Applied Science - Accounting

ITT Technical Institute - Indianapolis

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Tiffany Dornink