TIFFANY DORSEY
Washington,DC
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Manager
Quality1 Property Management
03.2023 - 12.2024
- Managed 280 units of Homeowners and Rental residents on site.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned special events such as lotteries, dedications and project tours.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Property Manager
Rushmore Management
06.2022 - 03.2023
- Handled a staff side of 8 not including vendors at a high functioning office.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Workplace Safety
- Daily operations oversight
- Resident relations
- Administrative abilities
- Financial budgeting and reporting
- MS Office Suite
- Maintenance knowledge
Property Manager
Novo Properties
08.2021 - 06.2022
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Decreased operating costs 2% by implementing cost control procedures
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Introduced prospective tenants to types of units available and performed tours of premises
- Completed final move-out walk-throughs with tenants to identify required repairs
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Prepared specifications, solicited bids and approved subcontracts for building services
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
Assistant Property Manager
Steelhead Management
08.2020 - 08.2021
- Used strong negotiating talents to obtain reasonable fees from contractors for Plumbing and Drywall work
- Showed apartments to potential tenants and answered questions regarding community
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Boosted occupancy by leveraging market knowledge and successful promotional strategies
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Assessed property every other day, compiled information and wrote reports regarding findings for submission to the Property Manager
- Kept accurate records of all resident and tenant correspondence
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Established strong, professional relationships with Maintenance and residents by promoting team collaboration and delivering exemplary service
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Inspected common areas for cleanliness and notified maintenance of overflowing trash
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
- Followed up on delinquent tenants and coordinated collection procedures
- Posted policies and rules in common areas for tenant review
Assistant Property Manager
Arbors On Duke
01.2018 - 08.2020
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Showed apartments to potential tenants and answered questions regarding community
- Ensured common areas were kept clean, neat and free of debris
- Kept accurate records of all resident and tenant correspondence
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Ensured policies and rules were followed by all tenants
- Processed security deposit refunds
- Validated rental eligibility by using Highbridge's verification process
- Oversaw monthly collections of over $500,000 in funds, maintaining high payment rates by building positive relationships with tenants
- Developed policies and procedures for effective property management
- Escalated any major issues to property manager for immediate remediation
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Developed policies and procedures for effective property management
Leasing Manager
Princeton Estates
09.2017 - 09.2018
- Conduct tours of vacant condominiums for prospective tenants to detail and promote property advantages, features and accommodations
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Oversaw monthly collections of over $1.5Million in funds, maintaining high payment rates by building positive relationships with tenants
- Showed apartments to potential tenants and answered questions regarding community
- Ensured common areas were kept clean, neat and free of debris
- Boosted occupancy 90% by leveraging market knowledge and successful promotional strategies
- Kept accurate records of all resident and tenant correspondence
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Ensured adherence with safe housing requirements and contractual obligations by resolving tenant issues and service needs
- Attended staff meetings and took extensive notes to share with property manager
Leasing Manager
Princeton Estates
06.2015 - 03.2017
- Oversaw monthly collections of over $850,000 in funds, maintaining high payment rates by building positive relationships with tenants
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Created and submitted daily reports on leasing activities
- Explained terms of lease and amounts to be paid to tenants
- Boosted occupancy 99% by leveraging market knowledge and successful promotional strategies
- Trained leasing professionals on regulatory requirements, company policies and office procedures
- Managed daily and weekly marketing and leasing plans
- Collected, completed and processed lease applications
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Developed and implemented tactical marketing plans
- Created, coordinated and engaged in marketing campaigns
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Established key relationships with potential leasers and renters
- Ensured property is attractive and appealing for prospects
- Worked with property managers to maintain market readiness and facilitate smooth transitions
- Monitored performance of individual leasing agents and coached on successful strategies
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Education
Associate of Science - General Studdies
Academy of Health Sciences At Pgcc
Largo, MD10.2025
Skills
- Tenant and eviction laws
- Community marketing
- Financial budgeting and reporting
- Policy administration
- Property tours and inspections
- Payment management
- Knowledgeable in (Yardi, One site, Real Page, MRI)
- Crisis management
- Conflict handling
- Problem-solving
- Vendor management
- Employee performance management
- Verbal and written communication
- MS office suite
- Staff management
- Time management
- Workplace safety
Certification
M-100
Timeline
Community Manager
Quality1 Property Management
03.2023 - 12.2024
Property Manager
Rushmore Management
06.2022 - 03.2023
Property Manager
Novo Properties
08.2021 - 06.2022
Assistant Property Manager
Steelhead Management
08.2020 - 08.2021
Assistant Property Manager
Arbors On Duke
01.2018 - 08.2020
Leasing Manager
Princeton Estates
09.2017 - 09.2018
Leasing Manager
Princeton Estates
06.2015 - 03.2017
M-100
Associate of Science - General Studdies
Academy of Health Sciences At Pgcc
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