Tiffany Dorsey
Washington,DC
Summary
Dynamic individual with experience in developing and executing innovative online content and user engagement strategies. Proven track record of success in building and managing high performing online communities and driving user engagement. Excellent communicator with expertise in developing content and managing day-to-day operations of online communities. Skilled in leveraging various social media channels to drive traffic and build relationships with customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Portfolio Manager
Quality1 Property Management
Greenbelt, MD
03.2023 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
- Worked with maintenance staff to complete timely repairs and enhancements
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Conducted regular inspections to identify needed improvements and maintain highest standards
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support
- Developed and adhered to community budgetary restrictions in collaboration with board of directors
- Enforced compliance with community regulations and guidelines
- Secured pool and fitness facility maintenance, landscaping and waste removal
- Communicated effectively with owners, residents, and on-site associates
- Collected and maintained careful records of rental payments and payment dates
- Kept properties in compliance with local, state and federal regulations
- Conducted regular inspections of both interior and exterior of properties for damage
- Implemented and enforced policies and procedures to maintain properties to highest standards
Property Manager
Rushmore Management
Suitland, MD
06.2022 - 03.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Workplace Safety
- Daily operations oversight
- Resident relations
- Administrative abilities
- Financial budgeting and reporting
- MS Office Suite
- Maintenance knowledge
Property Manager
Novo Properties
Washington, DC
08.2021 - 06.2022
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Decreased operating costs 2% by implementing cost control procedures
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Introduced prospective tenants to types of units available and performed tours of premises
- Completed final move-out walk-throughs with tenants to identify required repairs
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Prepared specifications, solicited bids and approved subcontracts for building services
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
Assistant Property Manager
Steelhead Management
08.2020 - 08.2021
- Used strong negotiating talents to obtain reasonable fees from contractors for Plumbing and Drywall work
- Showed apartments to potential tenants and answered questions regarding community
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Boosted occupancy by leveraging market knowledge and successful promotional strategies
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Assessed property every other day, compiled information and wrote reports regarding findings for submission to the Property Manager
- Kept accurate records of all resident and tenant correspondence
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Established strong, professional relationships with Maintenance and residents by promoting team collaboration and delivering exemplary service
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Inspected common areas for cleanliness and notified maintenance of overflowing trash
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
- Followed up on delinquent tenants and coordinated collection procedures
- Posted policies and rules in common areas for tenant review
Education
Associate of Science - General Studdies
Academy of Health Sciences At Pgcc
MD10.2025
Certificate of Technical Studies - M-100
Community Association Institute
Online 08-2024
Certificate of Technical Studies - CMCA- Coming Soon
Community Association Institute
OnlineSkills
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Maintenance Oversight
- Financial Reporting
- Decision Making
- Deposits Management
- Budget Preparation
- Schedule Coordination
- Clear Communication
- Tenant and Eviction Laws
- Collections Procedures
- Rental Pricing Strategies
- Resident Relations
- Vendor Management
- Property Management
- Customer Relationship Management
- Community Engagement
Certification
M-100, 03/01/19
References
References available upon request
Timeline
Portfolio Manager
Quality1 Property Management
03.2023 - Current
Property Manager
Rushmore Management
06.2022 - 03.2023
Property Manager
Novo Properties
08.2021 - 06.2022
Assistant Property Manager
Steelhead Management
08.2020 - 08.2021
Associate of Science - General Studdies
Academy of Health Sciences At Pgcc
Certificate of Technical Studies - M-100
Community Association Institute
Certificate of Technical Studies - CMCA- Coming Soon
Community Association Institute
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