Tiffany Durham
Accounting - Customer Service Clerk
Blue Ridge,VA
Summary
Dedicated customer service professional with strong organizational skills and attention to detail. Effective communicator with a focus on customer satisfaction and reliability. Experienced in managing high volume of inquiries and resolving discrepancies. Ready to leverage organizational skills and problem-solving abilities to enhance team performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Clerk
Martin Marietta
03.2026 - 05.2026
- Processed purchase orders efficiently, maintaining accurate records in procurement system.
- Maintained supplier relationships through regular communication and feedback collection.
- Performed monthly reconciliation of open purchasing orders.
- Generated reports, documents and analysis in JD Edwards for senior management review and approval.
- Paid vendor invoices by company p-card for those not set up in system as supplier.
- Submitted weekly expense report for the p-card charges with appropriate allocated expense coding.
AR / Customer Service Clerk
Boxley Materials Company
10.2020 - 03.2026
- Developed and maintained strong relationships with clients to foster loyalty and retention.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Identified and resolved discrepancies and errors in customer accounts.
- Made contact with customers for past due balances.
- Processed customer payments and made daily electronic deposits.
- Processed billing corrections through the POS in Viewpoint system.
- Processed daily tickets through Viewpoint & submitted for billing.
- Processed incoming material tickets, updated products & pricing to the quotes through Viewpoint.
- Assisted with various other office duties throughout the office to help colleagues & cover during vacations.
Administrative Assistant
Kembel Tax Service
04.2009 - 01.2019
- Manged the front office relations. Greeted the customers, ensured they were comfortable during their visit & left satisfied with their experience.
- Coordinated office operations and maintained scheduling for multiple tax professionals.
- Managed client communications, ensuring timely responses to inquiries and document requests.
- Implemented filing systems that improved document retrieval efficiency and organization.
- Assisted in preparing tax documentation and ensuring accuracy of financial records.
- Payroll & Tax Specialist for large volume of business owner clients- submitted the clients payroll taxes, appropriate state & federal filings, VEC filings as well as sales tax filings.
- Collected customer payments & made daily deposits.
Education
High School Diploma -
Lord Botetourt High School
Daleville, VASkills
- Customer service & satisfaction
- Organizational skills
- Reliability
- Self motivation
- Effective communication
- Problem-solving abilities
- Attention to detail
- Teamwork and collaboration
- Telephone etiquette
- Professional and mature
- Adaptability and flexibility
Certification
Notary Public Commonwealth of VA
Languages
English
Native or Bilingual
Timeline
Associate Clerk
Martin Marietta
03.2026 - 05.2026
AR / Customer Service Clerk
Boxley Materials Company
10.2020 - 03.2026
Administrative Assistant
Kembel Tax Service
04.2009 - 01.2019
High School Diploma -
Lord Botetourt High School
References - Personal
Donna Blake
540-330-2866
donna.blake2007@comcast.net
Shannon Harless
540-798-7904
s.harless@hotmail.com