Tiffany Ebony Wright
Tifton
Summary
Detail-oriented professional with over a decade of experience in high-stakes environments, including law enforcement and healthcare data management. Currently completing advanced tax preparation certifications (Intuit Levels 1 & 2) to leverage a solid background in data integrity, compliance, and complex problem-solving. Expert in maintaining composure under pressure with a confirmed 40+ WPM typing speed and a record of excellence in remote, high-volume documentation roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Success Agent
Automated Storage
07.2024 - 12.2025
- Manage sensitive customer accounts with 100% data integrity, resolving technical and billing inquiries.
- Navigate multiple software platforms simultaneously to ensure accurate real-time account updates.
Pharmacy/Claims Benefit Agent
Everise/CRS-Davis Vision
11.2022 - 01.2024
- Processed complex healthcare and pharmacy claims while managing secure patient information (PHI).
- Maintained high First Call Resolution (FCR) rates in a fast-paced, remote call center environment.
Medicare Health Insurance Agent
HealthPlanOne LLC
06.2022 - 11.2022
- Conducted high-volume inbound and outbound calls, ensuring full compliance with state and federal regulations.
Correctional Officer & Security Specialist
Various Entities (FL and TX)
01.2012 - 01.2017
- Applied professional de-escalation and emergency protocols in high-pressure state facilities.
- Maintained detailed daily logs and incident reports with a high level of accuracy and written clarity.
Education
Basic Corrections Academy -
Miami-Dade College School of Justice
Criminal Justice Coursework -
Miami Dade College
Telecommunication Union Training -
Excelsior Spring Job Corps
Skills
- Multi-System Data Entry
- CRM Navigation
- 40 WPM Typing
- Microsoft Office
- Data Integrity
- Data confidentiality
- Quality Assurance (QA)
- Conflict De-escalation
- First Call Resolution (FCR)
- Professional Documentation
Certification
- Intuit Academy Tax Level 1, In Progress, 05/26
- Intuit Academy Tax Level 2, In Progress, 06/26
- Certified State Board Correctional Officer, Prior License Held, Inactive
- State Board 240 Health Insurance Training, Prior License Held, Inactive
Awards Recognition
- Heart Award for Teamwork, Correct Care Recovery Solutions
- Top Physical Fitness Award, Miami-Dade Basic Correction Academy
Core Skills
Multi-System Data Entry, CRM Navigation, 40+ WPM Typing, Microsoft Office, Data Integrity, Confidentiality & PHI/HIPAA, Quality Assurance (QA), Conflict De-escalation, First Call Resolution (FCR), Professional Documentation
Timeline
Customer Success Agent
Automated Storage
07.2024 - 12.2025
Pharmacy/Claims Benefit Agent
Everise/CRS-Davis Vision
11.2022 - 01.2024
Medicare Health Insurance Agent
HealthPlanOne LLC
06.2022 - 11.2022
Correctional Officer & Security Specialist
Various Entities (FL and TX)
01.2012 - 01.2017
Basic Corrections Academy -
Miami-Dade College School of Justice
Criminal Justice Coursework -
Miami Dade College
Telecommunication Union Training -
Excelsior Spring Job Corps