Tiffany Edwards
Houston
Summary
Dynamic Customer Service Representative committed to delivering exceptional care and ensuring customer satisfaction. Recognized for outstanding organizational skills and proficiency in written and verbal communication, dedicated to leveraging these strengths to advance the organization's mission. A natural leader who thrives under pressure, fostering a positive environment while establishing and nurturing excellent relationships with clients to enhance the overall service experience. Resourceful Patient Care Coordinator with 6 years of progressive healthcare experience, skilled in program management and administration, adept at supporting best practices in hospital operations, compliance, and healthcare management.
Overview
17
17
years of professional experience
Work History
Patient Care Advocate
Alorica
02.2021 - Current
- My Role is assisting insured members find the right pharmacy benefit plan for their life style. I answered questions about prescription drug cost retail and mail order. I also assisted with refills, renewals of prescriptions by contacting their prescriber. Working in a face pace environment while giving each patient/member insanely great customer service. Making sure each member was satisfied before disconnecting the call. Also assisted members with web support guiding them on how to order medications on our website.
Staffing Coordinator
Nurturing Hands Home Care
06.2017 - 02.2021
- Fully engaged with team members to achieve the highest levels of productivity.
- Exhibited strong managerial traits, and the ability to serve as an effective leader.
- Worked to bridge the gap between company visions and realities.
- Communicated with clients about patient services that were needed.
- Hired proper staff to secure all client needs.
- Processed all payroll and ensued accurate pay to each employee.
Freight broker agent
Quiet Storm Logistics
01.2011 - 08.2011
- Maintained meticulous logs and records of activities.
- Worked with a strong attention to detail and a keen eye for projects that need attention.
- Utilized diverse business processes and strategy development.
- Worked with the confidence and enthusiasm to overcome challenges and aim for excellence.
- Ensured loads were safely transported in the time needed
- Communicated with companies that need freight loads secured.
Telemarketer
Promark Research
05.2008 - 06.2010
- Utilized strong writing and research skills.
- Worked with a humble attitude and a willingness to learn
- Managed a variety of internal communications.
- Completed surveys on a variety of topics.
- Listened and understood the different options
Education
High School Diploma -
Booker. T Washington
Houston05.2000
Skills
- Efficient at acquiring new skills
- Skilled in simultaneous task execution
- Flexible problem-solving
- Skilled in Microsoft Office tools
- Ability to Work in a Team
- Effective communication
- Service excellence
- Care plan management
- Clinical quality standards management
DETAILS
2812541391
Timeline
Patient Care Advocate
Alorica
02.2021 - Current
Staffing Coordinator
Nurturing Hands Home Care
06.2017 - 02.2021
Freight broker agent
Quiet Storm Logistics
01.2011 - 08.2011
Telemarketer
Promark Research
05.2008 - 06.2010
High School Diploma -
Booker. T Washington