Martha Williams
Moreno Valley,CA
Summary
Dynamic and results-oriented bilingual professional specializing in customer service, accounts receivable, and collections, eager to leverage extensive experience in a full-time role. Dedicated to delivering exceptional service while effectively resolving issues and ensuring high levels of client satisfaction. Demonstrated success in managing accounts receivable and securing outstanding payments, complemented by a strong ability to foster relationships with customers in both English and [insert second language]. Prepared to make a meaningful impact within a collaborative team, driving success in a customer-centric environment.
Overview
12
12
years of professional experience
Work History
Patient Billing Specialist
WEBPT INC.
Remote
12.2022 - 01.2025
- Delivered exceptional support through proactive call management, contributing to positive customer experiences and retention.
- Analyzed and verified patient payment transactions to resolve discrepancies and enhance revenue cycle efficiency.
- Assisted patients with portal navigation for invoicing and billing inquiries. Supported billing processes to ensure timely payment collection. Facilitated communication between patients and billing departments for issue resolution.
- Executed systematic tracking and collection of payments to support organizational cash flow.
Accounts Receivable Specialist
WEBPT INC.
Phoenix, AZ
12.2022 - 01.2025
- Clarified explanation of benefits for patients, promoting informed decision-making and satisfaction.
- Submitted initial claims and reprocessed corrected claims to ensure accurate and timely reimbursement
- Filed appeals through payer portals in response to denials and underpayments
- Contacted insurance payers to obtain claim status updates, payment details, and resolution on outstanding balances
- Researched and resolved claim discrepancies to secure appropriate reimbursement.
Customer Service / Collections
Newco Distributors
Ontario, CA
06.2019 - 12.2022
- Achieved accurate processing of credit card transactions, enhancing customer satisfaction. Streamlined unlocking of driver bags, improving operational workflow. Delivered precise cash and check counting, contributing to financial accuracy.
- Achieved high customer satisfaction by efficiently handling over 50 calls each day. Improved response times through proactive communication with clients. Contributed to team success by maintaining clear and effective call management processes.
- Achieved timely processing of posts for accounts receivable. Enhanced accuracy of customer payment verification and transaction recording. Contributed to improved financial reporting through meticulous record-keeping.
- Oversaw the organization and revision of bookkeeping databases and spreadsheets, facilitating efficient information management.
- Communicate with previous clients and customers to request payment and arrange payment plans
SR. Collector
Burks and Lewis Litigation
Ontario, CA
09.2012 - 08.2019
- Drove monthly goal attainment by performing 200 calls each day to enhance client relationships and sales opportunities.
- Managed the reporting process to credit bureau, adhering to deadlines and regulatory requirements.
- Implemented strategies to sustain 60% of accounts in good standing and up-to-date.
- Reviewed and sanctioned deferments and modifications to maintain adherence to policy standards.
Education
High School Diploma -
Abrazar High School
07.1996
Skills
- Consistent professional conduct
- Reliability in meeting deadlines
- Strategic readiness
- Collaboration skills
- Strong written communication
- Efficient at acquiring new skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounts Receivable Specialist
WEBPT INC.
12.2022 - 01.2025
Patient Billing Specialist
WEBPT INC.
12.2022 - 01.2025
Customer Service / Collections
Newco Distributors
06.2019 - 12.2022
SR. Collector
Burks and Lewis Litigation
09.2012 - 08.2019
High School Diploma -
Abrazar High School
Trained new Accounts Receivable Specialists at WebPT, providing guidance on daily workflows.
- Provided guidance on claim submission
- Provided guidance on corrected claim processing
- Assisted on submitting appeals through payer portals