TIFFANY EMERSHAW

Throughout my tenure at Mindful Support Services, I received three promotions and an “Mamba Mentality” award for my mentality of relentless pursuit of excellence, resilience, and a commitment to continuous improvement. In my role as an Office Manager, my primary responsibilities were divided amongst supervising the office staff and supporting with their development, supporting a cohort of healthcare providers with their individual practices, and to address any facility issues to maintain a smooth and effective office environment.

• Supervised administrative staff, driving front desk operations and team workflows.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Led weekly team meetings, keeping staff informed of changes or new requirements in policies and procedures.
• Developed training modules and documentation to train staff.
• Met weekly with team members to provide feedback, address issues, and support with professional development.
• Cultivated relationships with individual providers, getting to know their motivations and goals.
• Maintained consistent communication based on providers’ needs and tenure. This included conducting regular meetings, in-person touchpoints, phone calls, and emails.
• Created spreadsheets reflecting each provider’s individual practice metrics for presentation during meetings.
• Identified improvement opportunities for providers' practice success and offered relevant training.
• Provided technical support with navigating our EHR system and office equipment.

Barrels & Amps is a whiskey bar and live music venue featuring signature craft cocktails, an extensive food menu, weekly entertainment, and over 70 beers on tap. Though the duration of my employment was short due to moving out of state, I was able to create meaningful relationships with coworkers and expand my knowledge of craft whiskeys and beers.

• Assisted the dentist in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
• Offered gentle support and delivered compassionate care during dental procedures
• Tracked inventory levels of dental supplies and placed orders when necessary
• Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
• Prepared treatment rooms with appropriate instruments before each appointment
• Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
• Communicated with clinical coordinator to discuss and determine patient care and treatment.

The Local Post Pub in Austin, TX is a popular family-friendly bar and restaurant, having been featured in TV shows such as Food Paradise. The pub features three full bars, a game room, and a large outdoor patio throughout the space.

Z'Tejas is a chain of restaurants featuring southwestern cuisine and a charming atmosphere. My former General Manager from BJ's asked me to come work for him at this restaurant. Unfortunately, the company took a financial hit and this location was forced to close it's doors in October 2017. The company now has new owners and has since opened a new location across the street from the old one.

I began working at TGI Fridays after moving to Texas in November of 2013. I started as a server and was promoted to bartender in May of 2014.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.