Tiffany Feaster
Rock Hill
Summary
Dynamic customer service professional with a proven track record at RoundPoint Mortgage Servicing, achieving 98% customer satisfaction. Skilled in mortgage servicing and regulatory compliance, I excel in relationship management and documentation accuracy, ensuring seamless processes and client education. Passionate about delivering exceptional service and fostering strong client connections.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
RoundPoint Mortgage Servicing
Fort Mill
12.2023 - Current
- Manage 60–80 inbound/outbound calls daily regarding loan balances, escrow, and payment processing.
- Serve as subject matter expert (SME) for escalations and provide guidance to new hires.
- Maintain compliance with state and federal mortgage servicing regulations.
- Achieved 98% customer satisfaction and 98% first-contact resolution.
Associate Service Consultant
LPL Financial
Fort Mill
05.2022 - 10.2023
- Provided direct support to financial advisors and clients through proactive communication and documentation.
- Managed account functions, including new accounts, cash management, and transfers.
- Educated clients on technology platforms to improve efficiency and accuracy.
- Converted dormant accounts to active business, retaining key client relationships.
Closing Specialist
Boston National Title
Remote
03.2021 - 02.2022
- Prepared and reviewed closing statements ensuring accuracy and compliance with state and federal regulations.
- Coordinated closings with lenders, agents, and clients to ensure timely completion.
- Reviewed title commitments and documentation for liens, judgments, and recording accuracy.
Benefit Verification Specialist
AmerisourceBergen
Charlotte
11.2018 - 12.2020
- Verified patients’ insurance coverage and processed prior authorizations.
- Collaborated with payers and providers to resolve claim discrepancies and ensure timely approvals.
- Maintained detailed documentation to support compliance and reporting accuracy.
Reverse Mortgage Specialist
Reverse Mortgage Solutions
Charlotte
10.2015 - 07.2018
- Educated clients on reverse mortgage options and managed documentation and insurance claims.
- Ensured compliance with investor and legal requirements.
Single Point of Contact / Loan Processor
Citi Mortgage
Fort Mill
06.2011 - 04.2014
- Supported loan officers and underwriters by managing 70+ loans in pipeline for timely processing.
- Assisted borrowers with loss mitigation and verified income and employment documentation.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC05-2002
Skills
- Customer Service & Relationship Management
- Claims & Benefit Verification
- Mortgage & Loan Servicing
- Regulatory Compliance
- Documentation & Data Management
- Excel
- Microsoft Office
- MSP
- CMS
Timeline
Customer Service Representative
RoundPoint Mortgage Servicing
12.2023 - Current
Associate Service Consultant
LPL Financial
05.2022 - 10.2023
Closing Specialist
Boston National Title
03.2021 - 02.2022
Benefit Verification Specialist
AmerisourceBergen
11.2018 - 12.2020
Reverse Mortgage Specialist
Reverse Mortgage Solutions
10.2015 - 07.2018
Single Point of Contact / Loan Processor
Citi Mortgage
06.2011 - 04.2014
High School Diploma -
Rock Hill High School