Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Fields

Mesa,USA

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Paramedic – ED Tech

Exceptional Community Hospital
Maricopa, AZ
04.2024 - 11.2024
  • Provide support to physicians and registered nurses in emergency services.
  • Conducted IV starts across all age groups, from neonates to geriatrics, performed 12-leak EKG's, and performed phlebotomy lab draws as required.
  • Monitored vital signs and cardiac rhythm of patients and communicated changes to physicians or nurses in a timely manner.
  • Perform all duties of health unit clerk in emergency room.
  • Provide exceptional internal and external customer to colleagues, patients, and visitors of the hospital.
  • Worked in conjunction with the Chief Nursing Officer to develop paramedic scope of practice in alignment with ADHS regulations.

Assistant Front End Manager

Fry’s Food and Drug Store
Gilbert, AZ
09.2023 - 03.2024
  • Executed customer transactions swiftly, maintaining high accuracy.
  • Familiarized with POS system handling diverse tender types such as cash, checks, credit, debit etc.
  • Adhered to guidelines on cash shortages and overages.
  • Maintain compliance with regulations governing restricted sale items such as tobacco and lottery sales.
  • Supervised daily front-end operations involving cashiers, courtesy clerks, and customer service desk.
  • Resolved customer complaints in a professional manner.

Ambulance Transportation Manager - Paramedic

Gilbert Fire and Rescue Department
Gilbert, AZ
09.2019 - 03.2023
  • Collaborated in establishing Gilbert Fire and Rescue Department's Ambulance program in 2019.
  • Utilized extensive experience in ground ambulance regulatory compliance to innovate CQI processes.
  • Manage state and federally regulated compliance functions for response time data collection and reporting.
  • Conducted training sessions for professional EMS team members.
  • Ensured emergency medical services adhered to latest regulatory standards.
  • Analyzed data from various sources, including medical records, financial documents, and insurance claims forms, to identify areas for improvement in revenue cycle management processes.
  • Awarded Emergency Medical Services distinction in 2021 by Sons of the American Revolution Palo Verde chapter.

Emergency Medical Transportation Supervisor

Tempe Fire Medical Rescue Dept.
Tempe, AZ
05.2017 - 09.2019
  • Contributed to launching the Tempe Fire Medical Rescue Ambulance program in 2017.
  • Provided top-tier patient care as a paramedic on emergency vehicles.
  • Entrusted with ensuring regulatory adherence for Tempe Fire Medical Rescue Department.
  • Managed all aspects of federal and state compliance requirements.
  • Reviewed and updated compliance policies related to HIPAA, state, and federal regulations.
  • Analyzed data from various sources, including medical records, financial documents, and insurance claims forms, to identify areas for improvement in revenue cycle management processes.
  • Carried out responsibilities on a part-time, as-needed basis from September 2018 to September 2019.

Barista

Starbucks
Gilbert, AZ
05.2019 - 08.2019
  • Temporary position prior to joining the Town of Gilbert
  • Provided high quality customer service
  • Prepared food and beverages meeting the high-quality Starbucks standards

Paramedic - Director of Operations

ABC Ambulance
Phoenix, AZ
09.2018 - 03.2019
  • Completed performance assessments for team members, implementing guidance sessions.
  • Handled patient and hospital grievance inquiries efficiently.
  • Maintained up to date knowledge of all ADHS regulatory requirements as they apply to ambulance service, certifications, and EMS
  • Responsible for revenue cycle management and increasing collection rates for services rendered
  • Analyzed data from various sources, including medical records, financial documents, and insurance claims forms, to identify areas for improvement in revenue cycle management processes.
  • Utilized various software and tools to streamline processes and optimize performance.

Paramedic - Operations Manager

American Medical Response/Southwest Ambulance
Mesa, AZ
03.2010 - 05.2017
  • Began as a field Paramedic in March 2010, promoted to Field Supervisor in July 2011, promoted to Assistant General Manager role in April 2015 overseeing Pinal County 911 and City of Mesa/Apache Junction 911 operations, and promoted to Operations Manager in February 2017 to oversee the East Valley 911 operations
  • Oversaw divisions handling more than 40,000 ambulance service calls annually.
  • Administered payroll, managed time off requests, and investigated workplace issues.
  • Tasked with developing a unique CQI process for clinical and billing operations by the Vice President in 2012. Upon implementation of CQI process there was $1 million in lost revenue recovered.
  • Oversaw daily staffing and system status management ensuring contractual obligations were maintained.
  • Liaison for patients, family members with concerns and contracted municipalities.

Education

Master of Public Administration - Public Administration And Emergency Management

Park University
Parkville, MO
12.2021

B.S. Applied Management -

Grand Canyon University
Phoenix, AZ
05.2015

Skills

  • Process enhancement
  • Effective verbal communication skills
  • Proficient written communication skills
  • Strong skills in policy development and implementation
  • Regulatory compliance (HIPAA)
  • Effective collaboration with leadership
  • Proficient in revenue cycle management
  • Emergency management procedures

Certification

  • Arizona Certified Emergency Paramedic, P71260
  • AHA ACLS and CPR Professional issued 01/2023
  • AHA PALS issued 08/2024
  • FEMA ICS-100, FEMA ICS-200, FEMA IS 700.a, and FEMA IS 800
  • MAG300 Intermediate Incident Command/ MAG400 Advanced Incident Command System
  • PWW Certified Ambulance Documentation Specialist

Timeline

Paramedic – ED Tech

Exceptional Community Hospital
04.2024 - 11.2024

Assistant Front End Manager

Fry’s Food and Drug Store
09.2023 - 03.2024

Ambulance Transportation Manager - Paramedic

Gilbert Fire and Rescue Department
09.2019 - 03.2023

Barista

Starbucks
05.2019 - 08.2019

Paramedic - Director of Operations

ABC Ambulance
09.2018 - 03.2019

Emergency Medical Transportation Supervisor

Tempe Fire Medical Rescue Dept.
05.2017 - 09.2019

Paramedic - Operations Manager

American Medical Response/Southwest Ambulance
03.2010 - 05.2017

Master of Public Administration - Public Administration And Emergency Management

Park University

B.S. Applied Management -

Grand Canyon University

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Tiffany Fields