Tiffany Flowers
Hiram,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhancing the customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bon Mercy Beauty
04.2015 - 03.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Lead Teller
Wells Fargo
11.2012 - 05.2015
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Boosted branch sales with proactive product recommendations based on customer needs.
Third Key Supervisor
MAC Cosmetics
06.2005 - 11.2012
- Enhanced customer experience by efficiently addressing inquiries and resolving issues.
- Assisted store manager in daily operations for smooth functioning and increased sales.
- Contributed to inventory management by maintaining accurate records and conducting regular audits.
- Facilitated team communication and collaboration, fostering a positive work environment.
- Trained new employees on company policies and procedures, ensuring consistency in service quality.
Education
MBA - Management
University of West Alabama
Livingston, AL12.2021
Bachelor of Science - Communicative Disorders
The University of Alabama
Tuscaloosa, AL08.2012
Skills
- Strategic Management
- Relationship Building
- Closing Skills
- Customer Service
- Problem Solving
- Client relationships
- Negotiation skills
- Continuous Learning
- Professional Ethics
- Caseload Manage
- Caseload Management
Certification
- Certified National Pharmaceutical Representative, 696572022
- Georgia Resident Agent License, Accident, Sickness and Life, 3595344
Activities
- Theta Sigma Chapter of Alpha Kappa Alpha Sorority, Inc (2004 to Present)
- Recipient of Bernard Osher Scholarship
- The National Council of Negro Women
- Member of Parent Teacher Association (PTA)
Timeline
Administrative Assistant
Bon Mercy Beauty
04.2015 - 03.2022
Lead Teller
Wells Fargo
11.2012 - 05.2015
Third Key Supervisor
MAC Cosmetics
06.2005 - 11.2012
MBA - Management
University of West Alabama
Bachelor of Science - Communicative Disorders
The University of Alabama
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