Tiffany Ford
Southfield
Summary
Results-driven Clinical Services Coordinator and Customer Service Concierge, known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, healthcare quality assurance, and staff leadership. Excel in communication, problem-solving, and team collaboration, ensuring exceptional service delivery in clinical and contact center setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concierge Coordinator
Henry Ford Hospital
Detroit
07.2023 - Current
- Welcomed patients to the GM Connected Care Plan, providing information and assistance as needed.
- Coordinated patient appointments, ensuring smooth scheduling and communication.
- Assisted with navigating hospital facilities, directing individuals to various departments.
- Collaborated with medical staff to relay important information efficiently.
- Directed incoming calls and messages to appropriate staff.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Participated in team meetings to improve workflows and contribute to improving process and procedures.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Resource to team members to decifer protocols and coaching to deliver quality customer service and patient care.
Clinic MA Coordinator
Henry Ford Hospital
West Bloomfield
12.2013 - 07.2023
- Build work schedules and staff assignments taking workload, space and equipment availability into consideration.
- Explain policies, procedures and services to patients and staff.
- Communicate with patients with compassion while keeping medical information private.
- Recruit, hire and train new medical and clerical staff.
- Patient care ensured utilizing random audits.
- Collaborate with multi-disciplinary staff to improve overall patient care and response times.
- Maintain communication and transparency with department leadership, department division heads and medical staff.
- Stay abreast and communicate policy changes and updates to staff.
- Coordinate work activities and scheduling of medical and clerical staff.
- Monitor and relay data of medical clinic performance surveys.
- Effectively prioritize designated workload.
- Establish solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.
- Plan and implement assignment changes for health care employees and clinic support staff.
- Delegate work to staff, setting priorities and goals.
- Lead staff meetings actively listening to staff input.
- Resolved customer complaints or answered customers' questions.
- Provide leadership, insight and mentoring to newly hired and seasoned employees
- Recommend solutions related to staffing issues and proposed procedural changes to managers.
- Oversee daily clinic flow for medical staff providers and clinic support staff.
- Educated patients on medications, treatments, and preventive care practices.
- Prepared examination rooms and ensured compliance with safety standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ07.2020
Certificate Medical Assisting -
Oakland Community College
Bloomfield Hills, MI08.2010
Associate of Applied Science -
Oakland Community College
Bloomfield Hills, MI08.2010
Skills
- Risk Management
- Decision Making
- Employee Supervision
- Process Implementation
- Critical Thinking
- Service Utilization Improvements
- Employee Work Scheduling
- Employee Performance Evaluations
- Clinical Staff Management
- Health Information Systems
- HIPAA Guidelines
- Epic Systems
- Employee Training Program
- Verbal and Written Communication
- MS Office
- LEAN Management
- Organization and Prioritization
- Work Planning and Multitasking
- Scheduling coordination
- Customer service
- Multidisciplinary collaboration
- Patient care management
- Problem solving
- Effective communication
- Time management
- Telephone etiquette
- Quality assurance
Certification
- Certified Medication Assistant(CMA), AAMA
Timeline
Concierge Coordinator
Henry Ford Hospital
07.2023 - Current
Clinic MA Coordinator
Henry Ford Hospital
12.2013 - 07.2023
Bachelor of Science - Health Administration
University of Phoenix
Certificate Medical Assisting -
Oakland Community College
Associate of Applied Science -
Oakland Community College