Tiffany Brewer
Roseville,CA
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
9
9
years of professional experience
Work History
Hospital Unit Service Coordinator
UC Davis
Sacramento, CA
04.2024 - Current
- Ability to utilize relevant medical terminology
- Demonstrate patient care as prescribed by relationship-based care practices.
- Accountability and professionalism
- Basic understanding of technology as it pertains to federal regulations to patient privacy
- Supporting unit leadership with additional task as assigned
- Interacting and maintain communications with multidisciplinary teams
Medical Unit Secretary
Novant Healthcare- Presbyterian Medical Center
Charlotte, NC
01.2022 - 01.2024
- Provided support to nursing staff by coordinating activities such as discharging patients, stocking supplies, and ordering equipment as needed.
- Answered incoming calls from patients and other healthcare providers in a professional manner.
- Assisted nurses with preparing patient charts prior to examinations or procedures.
- Greeted patients and visitors, providing a positive first impression of the medical unit.
- Monitored inventory levels of medical supplies in order to restock when necessary.
Referral Coordinator
Novant Healthcare
Charlotte, NC
06.2020 - 01.2022
- Provided feedback on relevant referral trends, issues, and best practices.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Performed data entry related to referrals into electronic health record systems.
- Provided excellent customer service to both internal and external customers.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Communicated regularly with patients regarding their care plans following a referral.
Team Leader
Syracuse Orthopedics Specialist
Fayetteville, NY
10.2017 - 03.2020
- Collaborated with other departments to ensure alignment of goals across teams.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed strategies for problem solving and conflict resolution among team members.
Claims Supervisor
Dental Claims Cleanup
Syracuse, NY
01.2016 - 12.2018
- Researched complex claim issues in order to resolve disputes between parties involved in a claim.
- Conducted internal audits of closed files to verify accuracy of information before finalizing payment amounts due on each claim.
- Maintained records of all correspondence sent out by the department relating to individual claims processed.
- Monitored and tracked performance metrics such as turnaround times, resolution rates, denial rates. for the Claims Department.
- Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
- Created reports on overall department performance and communicated findings at monthly meetings with management team.
- Ensured that all regulatory requirements were met when processing claims including HIPAA privacy rules and state-specific laws related to insurance coverage.
Education
Diploma - Sterile Processing
Herzing University
Wisconsin Rapids, WI12-2022
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05-2004
Skills
- Telephone communication
- Detail orientation
- Problem-solving abilities
- Effective Communication
- Professionalism
- Reliability
- Problem-Solving
- Multitasking
- Attention to Detail
- Time Management
- Adaptability and Flexibility
References
References available upon request.
Timeline
Hospital Unit Service Coordinator
UC Davis
04.2024 - Current
Medical Unit Secretary
Novant Healthcare- Presbyterian Medical Center
01.2022 - 01.2024
Referral Coordinator
Novant Healthcare
06.2020 - 01.2022
Team Leader
Syracuse Orthopedics Specialist
10.2017 - 03.2020
Claims Supervisor
Dental Claims Cleanup
01.2016 - 12.2018
Diploma - Sterile Processing
Herzing University
High School Diploma -
North Fort Myers High School
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