Tiffany Forthman
Metropolis,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Security Officer
G4S Secure Solutions USA
Metropolis, Illinois
04.2011 - 09.2013
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to detect suspicious activities or security breaches.
- Assisted in emergency response procedures and incident reporting.
- Collaborated with law enforcement during investigations and incidents.
- Provided access control by verifying identities of visitors and employees.
- Maintained logs for daily activities, incidents, and safety checks.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Locomotive Dispatcher
Cashier Manager
Houchens Industries Inc. IGA
Metropolis, IL
04.2006 - 10.2012
- Supervised daily cashier operations and staff performance at Houchens Industries IGA.
- Trained new cashiers on customer service and register procedures effectively.
- Managed cash handling and ensured accuracy during shifts and end-of-day reconciliation.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Monitored inventory levels for front-end supplies and placed orders as needed.
- Implemented best practices for checkout efficiency and customer satisfaction initiatives.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Built and maintained working relationships with peers and upper management.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided guidance and assistance to new hires during the onboarding process.
- Coordinated with other departments such as accounting and finance when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Education
Some College (No Degree) - Radiology Tech
West Kentucky Community And Technical College
Paducah, KYSkills
- Surveillance monitoring
- Incident reporting
- Access control
- Emergency response
- Attention to detail
- Communication skills
- Problem solving
- Detail-oriented
- Night and safe deposit procedures
- Staff management
- Visitor tracking
- Dispatch
Timeline
Security Officer
G4S Secure Solutions USA
04.2011 - 09.2013
Cashier Manager
Houchens Industries Inc. IGA
04.2006 - 10.2012
Some College (No Degree) - Radiology Tech
West Kentucky Community And Technical College