Tiffany Fowler
Brownsville,USA
Summary
Experienced professional with a background in sales and management roles. Holds valid Notary Public commissions in Texas until 2028. Passionate about driving growth and exceeding expectations through strategic leadership and effective communication.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Chewy
Richardson, Texas
2025.08 - Current
- Deliver high-volume inbound customer support via phone and digital channels while maintaining empathy and professionalism
- De-escalate complex customer concerns and resolve issues efficiently to ensure customer satisfaction
- Accurately document interactions and follow procedures while meeting quality and productivity standards
- Utilize CRM and internal systems to manage orders, returns, and account inquiries
- Consistently demonstrate strong communication, problem-solving, and customer advocacy skills
Assistant Community Manager
Home Spring Residential Services
2024.01 - Current
- Implemented diverse sales strategies through telephone, email, and social media platforms to boost leasing traffic.
- Provided exceptional assistance through prompt issue resolution and client engagement.
- Extensive training on local and statewide fair housing laws to achieve equal housing opportunities for all residents.
- Performed preliminary assessments of new prospects.
- Processing new move in packets to ensure a high-quality standard for a hassle-free move in and professional process.
- Evaluated market trends and competitor activities to recognize evolving market conditions.
- Generate regular leasing and market analysis reports.
- Oversees accounting records, including rent collection.
- Oversee other income budget
- Acts as liaison between leasing team and community manager
- Responsible for accurate daily record keeping of delinquency log.
- Consistently meets or exceeds budgeted monthly delinquency goals of 3%.
- Manage and execute eviction filings.
- Conducts move out and make ready inspections.
- Process vendor payables weekly.
- Establishes and implements leasing goals while managing an effective lease expiration program.
Assistant Community Manager
Home Spring Residential Services
2023.04 - 2024.01
- Manages accounting records which include rent collection, accounting month end reporting, SODAS
- Oversee other income budget
- Acts as liaison between leasing team and community manager
- Responsible for accurate daily record keeping of delinquency log.
- Consistently meets or exceeds budgeted monthly delinquency goals of 3%.
- Manage and execute eviction filings.
- Conducts move out and make ready inspections.
- Process vendor payables weekly.
- Establishes and implements leasing goals while managing an effective lease expiration program.
Leasing Manager/Resident Services Coordinator
Home Spring Residential Services
2023.01 - 2023.04
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conducted informative and personalized tours, resulting in new leases.
- Developed and coordinated educational programs for residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Leasing Professional
Bell Partners
2020.01 - 2022.01
- Extensive training on local and statewide fair housing laws to achieve equal housing opportunities for all residents.
- Responsible for pre-screening all new prospects
- Processing new move in packets to ensure a high-quality standard for a hassle-free move in and professional process.
- Analyze market and occupancy trends and shop the competition to identify changing market conditions.
- Maintain daily and weekly leasing reports, and monthly market surveys
- Execution of various sales strategies through the property's social media accounts to increase leasing traffic and lease.
- 2 million Dollar Club
Leasing Professional
Crest Asset Management
2018.03 - 2019.12
- Implementation of innovate outsource marketing strategies in order to increase property projected occupancy goals.
- Maintained a level of standards that followed company policies, rules, and regulations.
- Completed different textiles, fabrics, and patterns in order to stage contemporary model homes.
- Extensive training on fair housing, steering, and upholding an equal housing opportunity.
- Maintained a leasing percentage of 86% and had the ability to increase the property occupancy from 76% to 92% with a team lead focus.
- Provided leadership and training opportunities to new hires/ temps on the leasing staff.
- Familiar with the utilization and navigation of Onesite, Blue moon, and other property management software
Assistant Manager
Cato Fashions
2016.09 - 2018.03
- Assisting the general manager in organizing, planning and implementing strategy
- Coordinating day-to-day operations
- Setting up and organizing schedules
- Ensuring that goals and objectives are met
- Ensuring that company guidelines are followed
- Providing training to employees
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Tanning Advisor
Cancun Tan
2016.05 - 2016.09
- Opening/Closing the salon.
- Making appointments, placing clients into beds, cleaning beds
- Daily inventory, promoting and selling various tanning and skin care products
- Keeping salon organized and clean.
- Completed basic administrative work and managed household accounts.
- Submitted reports to and reviewed reports with supervisor.
- Prepared records of client progress and services performed under care.
Education
High School Diploma -
Brazos River Charter School
Nemo, TXSkills
- TEAM LEADERSHIP
- CUSTOMER SERVICE
- SALES
- CONFLICT RESOLUTION
- RESIDENTIAL ACCOUNTING
- PROPERTY MANAGEMENT
- COMPUTER PLATFORM KNOWLEDGE
- INCREASING OCCUPANCY & RESIDENT RETENTION
- Fair Housing Regulations
- Yardi
- Marketing
- CRM Software
- Property Leasing
- Microsoft Outlook
- Business Management
- Account Management
- Salesforce
- Accounts Payable
Accomplishments
- 2 Million Dollar Club, 2021-08-01, Made Bell Partners 2 Million Dollars
Languages
Spanish
Timeline
Customer Service Representative
Chewy
2025.08 - Current
Assistant Community Manager
Home Spring Residential Services
2024.01 - Current
Assistant Community Manager
Home Spring Residential Services
2023.04 - 2024.01
Leasing Manager/Resident Services Coordinator
Home Spring Residential Services
2023.01 - 2023.04
Leasing Professional
Bell Partners
2020.01 - 2022.01
Leasing Professional
Crest Asset Management
2018.03 - 2019.12
Assistant Manager
Cato Fashions
2016.09 - 2018.03
Tanning Advisor
Cancun Tan
2016.05 - 2016.09
High School Diploma -
Brazos River Charter School