Tiffany Franco
Charlotte,NC
Summary
Detail-oriented and industry-savvy professional with demonstrated history of developing positive working relationships with clients. Adept at identifying booking opportunities compatible with client career goals and industry niche. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 10 years of restaurant service. 8 years of experience navigating the music industry and 14 years of experience navigating the music scene collectively.
Overview
10
10
years of professional experience
Work History
Ticket Seller
Sugar Society
Charlotte, NC
06.2024 - Current
- Distributed tickets for special events as needed
- Operated systems to generate tickets and process orders
- Tracked inventory levels of tickets and merchandise, ensuring adequate supplies are available at all times
- Greeted customers, answered questions and provided assistance with ticket purchases
- Communicated effectively with supervisors regarding customer feedback or concerns
- Processed payments for tickets using cash or credit cards
- Ensured that all sales transactions were completed accurately and efficiently
- Managed multiple tasks simultaneously in a fast-paced environment
- Followed company policies related to ticketing procedures
- Resolved customer complaints in a professional manner
- Provided information about upcoming events and performances to customers
- Communicated effectively with management staff regarding any issues that arose during shift hours
- Greeted customers and provided them with tickets for entry into the event
- Provided directions to guests throughout the facility
- Verified customer's ticket information and scanned tickets to ensure validity
- Answered customer inquiries regarding event and venue policies, procedures, and regulations
- Maintained positive working relationship with fellow staff and management.
Security
Blackbox Theatre
Charlotte, NC
12.2022 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders, including enforcement of company rules, policies, and regulations
- Monitored premises
- Followed established guidelines for handling emergency situations such as medical emergencies or evacuations
- Assisted in resolving customer complaints or conflicts as needed
- Verified photo IDs and tickets to allow guests passage
- Observed patrons to quickly address security situations
- Enforced rules and regulations by informing patrons of infractions and removing violators from premises
- Provided friendly and professional assistance to employees and customers
- Maintained high levels of alertness throughout shifts
- Identified suspicious activity to determine appropriate response
- Patrolled crowds during events to preserve order and promote security
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms
- Collaborated with other departments within the company to ensure smooth operations of events held at the venue
- Kept work area clean and organized throughout shift hours
- Informed guests of available seating options, amenities, and services within the venue
- Remained professional while interacting with customers in a courteous manner
- Provided directions to guests throughout the facility
- Answered customer inquiries regarding event and venue policies, procedures, and regulations
- Performed additional tasks as requested by supervisor or manager
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents
- Complied with health and sanitation practices and procedures.
Artist Manager
Tuff Sounds
04.2021 - Current
- Drafted artist bios to support marketing and promotion
- Cultivated frequent and consistent communication with artists to promote schedule alignment
- Managed and updated artist calendars for event planning purposes
- Attended events and performances in off-hours to support artists and build industry rapport
- Served as the primary contact for contracts, emerging opportunities, and legal matters
- Built and maintained strong connections with venues and promoters
- Negotiated terms to maintain favorable working conditions and compensation for clients
- Negotiated between talent and agencies for contractual arrangements
- Handled management tasks involved with client's schedule
- Established career goals and success strategies with clients
- Aiding and working with the client on brand development
- Created campaigns to market clients' brands
- Discussed opportunities with industry connections and advocated for clients best suited for openings
- Oversaw and developed strategic marketing and promotional plans for new product rollouts
- Analyzed market trends to identify new opportunities for growth within the industry
- Distributed samples of clients' work to obtain opening slots
- Maintained up-to-date knowledge of industry trends so that changes can be incorporated into branding activities accordingly
- Created content for social media campaigns, website copy, press releases and other marketing materials.
Artist and Repertoire / A&R
Saturate Records, Sound Museum
04.2021 - Current
- Interviewed artists to match attributes to specific roles
- Collaborated with artists to discuss new opportunities
- Negotiated contract agreements between artists, agents, and production companies
- Collaborated with directors and producers to determine release requests and presented options to drive roll-out plans
- Accomplished simultaneous objectives by managing schedules, monitoring email, and prioritizing multiple tasks
- Maintained updated knowledge of industry trends to make informed releasing decisions and achieve target audience goals
- Employed effective communication while working closely with directors, producers, and talent agents to achieve smooth releasing processes
- Spent 30+ hours a week searching and scouting upcoming artists worldwide
- Stay updated with weekly releases to build and update Spotify and SoundCloud playlists
- Participated in professional development opportunities to enhance artistic and business skills
- Organized and participated in art exhibitions to showcase work.
Record Label Director
Tuff Sounds
Charlotte, NC
09.2019 - Current
- Implemented campaigns and promotions to help with developing releases
- Promoted business on social media platforms to maximize brand identity
- Resolved issues quickly through meticulous research and quick decision-making
- Established favorable relationships with artists, facilitating contract negotiation and marketing strategy development
- Kept up-to-date on regulatory changes affecting business operations
- Created and implemented marketing and advertising strategies to support goals and promote strategic growth
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Maintained a database of contacts within the music industry
- Maintained relationships with artists for future releases
- Planned live events involving artists on the label roster
- Formed and sustained strategic relationships with clients
- Monitored industry trends to identify opportunities for expansion and innovation
- Monitored market conditions and competitor activities to inform business decisions
- Identified opportunities for improvement in operational performance metrics
- Performed quality assurance checks on all audio recordings before release
- Conducted market research of current trends in the music industry
- Reviewed potential talent for signing to label rosters
- Attended music events to scout new acts and develop relationships with industry professionals
- Handled management tasks involved with client schedules
- Built and maintained strong connections with venues
- Discussed opportunities with industry connections and advocated for clients best suited for openings
- Compiled playlists featuring newly released tracks from signed acts in order to bring attention from fans and media outlets
- Organized listening sessions to evaluate the quality of submitted music
- Provided creative direction in the selection of songs for albums or singles releases.
Graphic Designer
Self Employed
01.2016 - Current
- Leveraged proficiency in Photoleap to create catalogs, posters, and other promotional materials
- Designed new, on-brand visual elements focusing on concept and branding
- Generated digital image files for use in digital and traditional printing
- Selected colors and themes while adding functionality to create new designs
- Developed, designed, laid out, and produced a variety of technical illustrations for artwork, flyers, and other promotional material
- Submitted design ideas to plan projects with clients and managers
- Directed artwork, flyers, and other promotional projects from concept to final delivery
- Worked with customers to present mockups and collect information for adjustments
- Prepared branding packages for promotional materials
- Consulted with clients to define design requirements and manage product development
- Created personalized portfolio designs according to rigorous client specifications
- Created design concepts and sample layouts using knowledge of layout and design principles
- Produced projects for advertising and informational purposes
- Fostered relationships with clients through effective communication, negotiation, and collaboration
- Prepared rough sketches of product concepts, discussed with clients, and made necessary changes
- Reviewed final layouts, making improvements and suggestions as needed
- Curated content for social media platforms
- Planned, produced, and edited video projects to maximize engagement
- Posted useful, creative, and timely content on social media, blog, and website
- Utilized editing and photography tools to enhance storytelling
- Proposed creative ideas to engage followers with different content types and formats
- Collaborated with social media managers to define channel content needs
- Maintained up-to-date knowledge of industry trends in graphic design technologies
- Maintained a digital asset library, organizing graphics, photos, and artwork for easy access
- Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
Promoter
Future Pixels, Soma Entertainment, Create, DEF
Charlotte, NC
01.2016 - Current
- Built a strong base of loyal customers through friendly interactions and professional engagement
- Worked independently, taking ownership for assignments
- Promoted numerous events on various social media platforms
- Engaged and shared social media posts relating to events and promotion companies
- Passed out physical flyers and posters promoting events at venues or around cities
- Maintained professionalism and efficiency while working closely with leadership
- Incorporated attention-grabbing techniques to boost promotional success
- Increased sales by encouraging customers to purchase additional products and services
- Cultivated relationships with potential customers through direct communication and networking activities
- Handled rejection professionally and maintained a calm demeanor
- Researched products thoroughly to inform potential customers on promotions
- Offered coupons and other incentives to increase sales.
Server/Host/Togo/Line Cook
Salsaritas, Chipotle, Shiki, Midwood Smoke, Pisces
Charlotte, Mooresville, NC
06.2014 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner
- Provided excellent customer service to ensure satisfaction
- Greeted guests and provided menus
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Assisted with customer requests and answered questions to improve satisfaction
- Provided exceptional service to high volume of daily customers
- Took orders from customers accurately and in a timely manner
- Stay informed about daily specials, new menu items, promotions, and provide detailed descriptions upon request
- Displayed strong telephone etiquette, effectively handling difficult calls
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Handled money transactions accurately while following company procedures for handling cash payments
- Delivered food orders promptly and courteously
- Assisted in training new servers, hosts, togo's, and line cooks
- Monitored dining room for cleanliness and proper set-up at all times
- Prepared drinks according to standard recipes
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Addressed complaints to kitchen staff and served replacement items
- Cleaned tables and chairs, and arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Operated POS terminals to input orders, split bills, calculate totals, and close checks
- Prepared checks, itemizing total meal costs and taxes
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Assisted in preparing salads, appetizers and desserts to speed up food service
- Took reservations and to-go orders to streamline process for both customer and restaurant
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones
- Filled mobile and online orders accurately, efficiently, and on time
- Packaged and bagged cooked food and prepared items
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
- Ensured that all dishes were prepared according to recipe specifications
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer
- Organized the storage area to ensure that all necessary items were readily accessible
- Performed basic knife skills such as dicing onions or slicing meats
- Upheld high standards of sanitation in accordance with health department regulations
- Maintained a hygienic kitchen with regular mopping, disinfecting the workspace, and washing utensils, glassware, cooking, and refrigeration equipment
- Monitored product freshness and rotation dates to maintain quality assurance standards
- Carried pans and trays of food to and from work stations, stove and refrigerator
- Cooked multiple orders simultaneously during busy periods
- Executed proper techniques when preparing menu item ingredients
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Talent Buyer Assistant
Future Pixels
Charlotte, NC
01.2018 - 12.2019
- Stay updated on market trends and anticipate consumer purchasing habits
- Collaborated with company managers regarding pricing, promotions, and markdowns
- Sourced new vendors and suppliers to boost product offerings at each show
- Analyzed buying trends during each show
- Analyzed ticket sales data to determine which acts are most popular with fans
- Assisted in the development of marketing plans to promote upcoming events and concerts
- Maintained a database of current artists as well as emerging talent
- Managed all aspects of the booking process including flights, accommodations, and hospitality needs
- Attended concerts and shows to evaluate performances and provide feedback
- Explained features and benefits to street team members and customers
- Stay updated on today's most anticipated artists to plan for effective ticket sales
- Curated lineups for a cohesive night of talent.
Education
Music Business -
Recording Connection
Charlotte, NC05.2019
Skills
- Brand development
- Talent scouting
- Schedule creation
- Recruiting
- Advertising and Marketing
- Creative Thinking
- Communication
- Organizational skills
- Analytical
- Graphic and Media Design
- DJ
- Curation
- Customer Engagement
- Team Management
- Full service restaurant background
- POS system operations
Languages
- English, Professional
- Spanish, Professional
Timeline
Ticket Seller
Sugar Society
06.2024 - Current
Security
Blackbox Theatre
12.2022 - Current
Artist Manager
Tuff Sounds
04.2021 - Current
Artist and Repertoire / A&R
Saturate Records, Sound Museum
04.2021 - Current
Record Label Director
Tuff Sounds
09.2019 - Current
Talent Buyer Assistant
Future Pixels
01.2018 - 12.2019
Graphic Designer
Self Employed
01.2016 - Current
Promoter
Future Pixels, Soma Entertainment, Create, DEF
01.2016 - Current
Server/Host/Togo/Line Cook
Salsaritas, Chipotle, Shiki, Midwood Smoke, Pisces
06.2014 - Current
Music Business -
Recording Connection
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