Tiffany Franklin
Birmingham,AL
Summary
Detail-oriented professional with a strong commitment to accuracy and data integrity. Demonstrated success in collaborating with teams to enhance data management processes, ensuring safety and efficiency. Proficient in digitizing documents and modernizing systems, leading to improved organizational productivity. Seeking to leverage expertise in a dynamic environment focused on data optimization.
Overview
4
4
years of professional experience
Work History
Medicare & Life Insurance Agent
Clearlink Insurance
Draper, UT
08.2022 - Current
- Assisted clients in selecting Medicare and life insurance plans by assessing needs, explaining policy options, and providing tailored solutions.
- Delivered comprehensive guidance on Medicare enrollment, benefits, and coverage options, ensuring customers understood each plan.
- Maintained high customer satisfaction by providing responsive, clear, and empathetic service throughout the customer journey.
- Utilized CRM software to track leads, manage the sales pipeline, and maintain up-to-date records of client interactions and sales progress.
- Ensured adherence to industry standards by staying informed on new Medicare regulations and life insurance policies.
Bank Claims Processing Specialist
TTEC
Birmingham, AL
09.2020 - 09.2022
- Reviewed and processed financial claims related to bank accounts, including disputes, chargebacks, and transaction discrepancies, ensuring accurate and timely resolution.
- Analyzed transaction data and account histories to identify potential issues and validate claims in compliance with bank policies and industry regulations.
- Communicated with clients, merchants, and other stakeholders to gather necessary documentation and resolve claims effectively.
- Conducted audits of claims to verify accuracy and prevent fraudulent activities, escalating suspicious claims to the appropriate department.
Education
Bachelor of Science - Finance
Southern New Hampshire University
Hooksett, NH03-2026
Skills
- Strategic Financial Planning
- Needs assessment
- Schedule Optimization
- Accurate Data Entry
- ICD-10 Proficiency
- Proficient in Medical Terminology
Timeline
Medicare & Life Insurance Agent
Clearlink Insurance
08.2022 - Current
Bank Claims Processing Specialist
TTEC
09.2020 - 09.2022
Bachelor of Science - Finance
Southern New Hampshire University
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