Tiffany Frankum
Senior Agile Product Owner
Eatonton,GA
Summary
Dedicated and enthusiastic Agilest with 15 years of product management, technical, and leadership experience. Adept at seamlessly delivering cost effective software solutions through hands-on collaboration and coaching. Proven track record of enhancing product value through strategic planning and effective stakeholder engagement.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Senior Agile Product Owner
The Hartford Insurance Group
Eatonton, GA
10.2023 - Current
- Developed and maintained comprehensive roadmaps outlining the strategic direction of products over time.
- Delivered a 5 version upgrade of Revenue Management Billing (RMB) application on time and within budget.
- Completed PMT Conversion of over 500K employees to forward efforts to sunset Participant Admin (PA) application.
- Provided group mentoring to two groups of aspiring and new Product Owners. One aspiring APO hired through direct mentorship.
Senior Scrum Master
The Hartford Insurance Group
Eatonton, GA
02.2023 - 09.2023
- Led a team of business and IT associates to identify top priority concerns for Employer Benefits Billing.
- Developed formalized ranking system for prioritizing work across ART.
- Led an architecture team seeking to develop a multifunctional solution for Employer Benefits.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
IT Engineering Manager
GEICO
Eatonton, GA
04.2020 - 02.2023
- Orchestrated Shift-Left Enterprise QA Governance campaign to support early defect identification and reduce reliance on manual testing efforts.
- Optimized Portfolio Management processes to embrace innovation and agility and improve efficiency.
- Negotiated vendor contracts and statement of work resulting in savings of $10.6M annually.
Enterprise Agile Coach
GEICO
Eatonton, GA
06.2016 - 04.2020
- Co-founder and leader of Enterprise Agile Community of Practice and maintained internal blogs.
- Accelerated organizational velocity by 14% through creation and delivery of customized training content at individual, team, and enterprise levels.
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
Senior Scrum Master
GEICO
Macon, GA
10.2011 - 06.2016
- Led globally-distributed Scrum, Kanban, and DevOps teams .
- Increased story completion by average of 18% across all teams.
- Reduced Azure Cloud costs $12.6M annually through implementation of governance policies and updated purchasing practices.
Senior Product Owner
GEICO
Macon, GA
06.2009 - 10.2011
- Pioneered Alexa voice technology, achieving 97% customer satisfaction.
- Launched Mobile customer platform to eliminate 86% of inbound Roadside Assistance calls.
- Rescued delayed multi-system mainframe modernization through MVP scope negotiations and hands-on solutioning sessions.
Education
Bachelor of Science - Business Management
Western Governor's University
Utah 11.2023 - Current
Skills
Agile & SAFe
Scrum/Kanban/XP
Portfolio Management
Product Backlog Management
Teaching/Coaching
Strategic Planning
DevOps
Azure
Data Analytics
CI/CD
Rally/JIRA/Confluence
PowerBI
SQL
HTML/CSS
Certification
SAFe Release Train Engineer (RTE)
Timeline
Bachelor of Science - Business Management
Western Governor's University
11.2023 - Current
Senior Agile Product Owner
The Hartford Insurance Group
10.2023 - Current
Senior Scrum Master
The Hartford Insurance Group
02.2023 - 09.2023
IT Engineering Manager
GEICO
04.2020 - 02.2023
Enterprise Agile Coach
GEICO
06.2016 - 04.2020
Senior Scrum Master
GEICO
10.2011 - 06.2016
Senior Product Owner
GEICO
06.2009 - 10.2011