Summary
Overview
Work History
Skills
Timeline
Generic

Tiffany Frye

Spring Valley,WI

Summary

Detail-oriented professional with excellent administrative skills and ability to manage multiple priorities. Seeking for the position of Service Coordinator to utilize my 5+ years' experience in administrative environment. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Service Coordinator

Consumer Direct
Hudson, WI
02.2022 - Current
  • Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
  • Customer service to internal and external clients.
  • Support day-to-day operations and client advocacy.
  • Assist with daily intake and referral processes to ensure positive business growth and development.
  • Participated in professional development and training activities.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Maintained accurate records of services provided for each client.
  • Toggled between multiple systems and databases to look up information and update records.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Coordinated clients’ in-home care needs in compliance with federal and state regulations, managed care organization (MCO) program rules, and contract requirements.
  • Handled complex service programs and special projects

Administrative Assistant

Anderson Consolidation
Menomonie, WI
09.2017 - 08.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Front Desk Receptionist/Talent Acquisition

Express Employment Professionals
Menomonie, WI
10.2016 - 09.2017
  • Scheduled appointments, and maintained and updated appointment calendars.
  • Served as a brand ambassador at various events, such as career fairs, or on-campus recruiting events.
  • Administer and submit all hiring paperwork for new employees.
  • Conduct sourcing activities in order to fill open positions.
  • Coordinated with hiring managers to identify their hiring needs.
  • Heard and resolved complaints from customers and the public.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled sensitive information in a confidential manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Negotiated employment offers with selected candidates.
  • Managed relationships with recruitment agencies and external partners to fill roles efficiently.
  • Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.

Shipping Clerk/Supervisor

Unfi/Capstone
Prescott, WI
01.2014 - 10.2016
  • Scheduled appointments and maintained and updated appointment calendars
  • Served as brand ambassador at various events, like career fairs or on-campus recruiting events
  • Administer and submit all hiring paperwork for new employees
  • Conduct sourcing activities in order to fill open positions
  • Coordinated with hiring managers to identify their hiring needs
  • Heard and resolved complaints from customers and public
  • Supervised dock workers and inspected loads for damages and documented damages
  • Prepared work orders, bills of lading and shipping orders to route materials
  • Recorded shipment data for reporting, accounting and recordkeeping purposes
  • Responded quickly to meet customer needs and resolve problems
  • Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
  • Computed shipping, storage and demurrage charges using computer and price list
  • Participated in ongoing training to enhance own job skills and knowledge
  • Assisted with new hire orientation and employee training
  • Worked with coworkers to complete tasks

Skills

  • Employee Safety Training
  • Program Follow-Up and Assessment
  • Ongoing Client Support
  • Information Updates
  • Administrative Duties
  • Email Correspondence
  • Accurate and Precise
  • Dependable and Consistent
  • Detail-oriented professional with excellent administrative skills and ability to manage multiple priorities
  • Time management
  • Status meetings
  • Detail orientation
  • Problem-solving
  • Experience in leadership

Timeline

Service Coordinator

Consumer Direct
02.2022 - Current

Administrative Assistant

Anderson Consolidation
09.2017 - 08.2019

Front Desk Receptionist/Talent Acquisition

Express Employment Professionals
10.2016 - 09.2017

Shipping Clerk/Supervisor

Unfi/Capstone
01.2014 - 10.2016

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Tiffany Frye