Tiffany Frye
Wilmington
Summary
Highly skilled Blended Case Manager with a background in coordinating and implementing care plans for diverse populations. Strong knowledge of mental health services, crisis intervention techniques, and community resources. Demonstrated skills in client advocacy, team collaboration, and maintaining thorough documentation. Significant impact made through improved service delivery and enhanced client satisfaction.
Overview
19
19
years of professional experience
Work History
Blended Case Manager
Mental Health Partnerships
Upper Darby
07.2024 - Current
- Served as an advocate for homeless participants who have a mental health diagnosis. Ensure participants have the resources needed to obtain photo identification, birth certification, and social security benefits.
- Ensured compliance with all applicable laws and regulations relating to confidentiality of protected health information.
- Developed individualized treatment plans that identify goals and objectives based on client's strengths and needs.
- Provided crisis intervention services when needed by utilizing de-escalation techniques or connecting clients with appropriate emergency services.
Case Manager
Pathways Pa
Media
08.2019 - 07.2024
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Work with mothers on housing, employment, and education to obtain skills to ensure a better lifestyle for their families.
- Advocate for children in the school district.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Residential Supervisor
Intercommunity Action
Philadelphia
08.2006 - 05.2019
- Supervised staff members in the performance of their duties.
- Performed assessments of new clients upon admission into the program.
- Facilitated individual and group counseling sessions with residents.
- Monitored resident activities to ensure compliance with program regulations.
- Assisted with the development and implementation of service plans for residents.
- Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, New Hampshire06.2025
Certificate Program of Completion - Customer Administration and Business Service
Goodwill Industries of the Southern Piedmont
Charlotte, NC01.2018
High school -
Overbrook High school
Philadelphia, Pa01.2000
Some College (No Degree) - Health Care Administration
Peirce College
Philadelphia, PaTimeline
Blended Case Manager
Mental Health Partnerships
07.2024 - Current
Case Manager
Pathways Pa
08.2019 - 07.2024
Residential Supervisor
Intercommunity Action
08.2006 - 05.2019
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Certificate Program of Completion - Customer Administration and Business Service
Goodwill Industries of the Southern Piedmont
High school -
Overbrook High school
Some College (No Degree) - Health Care Administration
Peirce College