Tiffany Viviana Garcia

Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.

Perform triage duties, assessing the urgency of pet conditions and prioritizing cases for emergency or immediate care.

Assist in managing emergency situations, efficiently prioritizing critical cases and ensuring timely transport of animals to the back for treatment.

Assist in maintaining clean and organized clinic spaces, ensuring a safe and comfortable environment for both pets and clients.

Communicate effectively with clients, team members, and vendors to ensure smooth clinic operations and a high level of client satisfaction.

Support veterinary team in managing patient care, including assisting with patient intake and preparing animals for exams or procedures.

Record and maintain accurate client and pet information in the clinic's database, ensuring confidentiality and compliance with medical record standards.

Collaborate with veterinary staff to ensure the best possible care for patients and keep clients informed on pet health and treatment plans.

Managed multi-line phone system and pleasantly greeted patients.

Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.

Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.

Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.

Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Organized and maintained patient chart filing system to promote quick data finding for staff.

Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.

Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.

Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.

Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.

Improved client retention by providing exceptional customer service to pet owners in person and over the phone.

Contributed to positive work environment through excellent teamwork and collaboration with staff members.

Entered data from pet records and office visits into computer system.

Performed various administrative tasks by filing, copying and faxing documents.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Maintained current and accurate medical records for patients.

Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Triaged incoming patients to determine treatment needs and urgency of care.

Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.

Fielded phone calls from pet owners, answered questions and took messages for veterinarians.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Excellent communication skills, both verbal and written.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Established positive relationships with coworkers, supervisors, and facility users by maintaining a professional demeanor and consistently delivering high-quality work.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.