Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Garrett

Tiffany Garrett

Moore,South Carolina

Summary

Proven leader in customer service and team coordination, I enhanced customer loyalty and streamlined operations at Panera Bread. Skilled in POS system proficiency and creative problem-solving, I excel in fast-paced environments, ensuring high standards of service and operational efficiency. My approach has consistently fostered positive customer experiences and team productivity.

Overview

15
15
years of professional experience

Work History

Cashier Team Lead

Panera Bread
02.2019 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Streamlined cashier operations for improved productivity and reduced wait times.

Dry Cleaner Customer Service Representative

Mastermarks
12.2016 - 01.2018
  • Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
  • Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
  • Established rapport with regular clients through consistent and memorable customer service interactions.
  • Provided exceptional support to coworkers during peak business hours, promoting teamwork and camaraderie among staff members.
  • Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
  • Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
  • Resolved customer complaints and concerns, thereby improving overall customer experience.
  • Collaborated with team members to streamline workflow processes, resulting in faster turnaround times for customers.
  • Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
  • Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Lead Hostess

Hickory Tavern
06.2009 - 10.2016
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
  • Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Dorman High School
Roebuck, SC
04.2007

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Positive Attitude
  • Flexible Schedule
  • Cash handling expertise
  • Store Opening and Closing
  • Cashier training
  • Heavy Lifting
  • Product restocking
  • New Hire Training
  • Workflow Coordination
  • Safety rules
  • POS System Operation
  • POS System proficiency
  • Upselling strategies
  • Honest and Dependable
  • Customer Assistance
  • Problem-Solving
  • Creative Thinking
  • Cash Register Operations
  • Customer Transactions
  • Issue Resolution

Timeline

Cashier Team Lead

Panera Bread
02.2019 - Current

Dry Cleaner Customer Service Representative

Mastermarks
12.2016 - 01.2018

Lead Hostess

Hickory Tavern
06.2009 - 10.2016

Dorman High School

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Tiffany Garrett