Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY GARRETT

Arlington,TX

Summary

COLLECTIONS/LEAD ASSOCIATE I am interested in joining an organization which will enable me to utilize my past skills as well as foster the development of skills through continued training and professional growth. Self - starter and strong planner with the ability to understand and interpret behavior and make ethical decisions accordingly. I readily adapt to change and exceed expectations offering versatile skills and experience. I have the ability to juggle multiple priorities and meet customer satisfaction without compromising quality, and while working in a fast paced environment. Areas of expertise include: Customer Service Sales Associate Customer tech support Customer Retention Inventory Management Mentor and Development Training Office Management Collections

Overview

7
7
years of professional experience

Work History

Sr. Collection's Representative

Santander Consumer USA
03.2022 - 05.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Worked with customer to create debt repayment plan based on current financial condition.

Customer tech support

Brinks home
12.2020 - 10.2021
  • Providing solutions to customers technical issues
  • Helping with installation with cameras , battery replacements and other components
  • Providing recommendations on upgrades to customers current home system while negotiating contracts
  • Taking multiple inbound phone calls

Branch Manager

Freeway Insurance
12.2015 - 11.2019
  • Service insurance policies and ensure adherence to company guidelines
  • Train, mentor, coach , and develop customer services representatives to ensure service exceeds expectation
  • Maintain and audit office files for compliance
  • Maintain and exceed the amount of sale goals for my office
  • Arrange resolution of delinquent account using various payment options

Education

Diploma -

Grand Prairie High School

Skills

  • Advanced Knowledge of the following applications:
  • Microsoft Office, Windows, 10 key, internet, intranet
  • Performance Strategies
  • Communications Strategies
  • Call Center Processes
  • Peer Mentoring
  • Credit and Collections
  • Collections Best Practices
  • Customer Satisfaction
  • Collection Calls
  • Call Control
  • Closing Procedures
  • Performance Improvement Techniques
  • Debt Resolutions
  • Past Due Procedures
  • Collections and Invoice Processing

Timeline

Sr. Collection's Representative

Santander Consumer USA
03.2022 - 05.2023

Customer tech support

Brinks home
12.2020 - 10.2021

Branch Manager

Freeway Insurance
12.2015 - 11.2019

Diploma -

Grand Prairie High School
TIFFANY GARRETT