Tiffany Geddings
Sumter,SC
Summary
Experienced Administrative professional in the Healthcare industry with a dedication to hard work and a deep understanding of business practices. Expertise in supporting and enhancing operations through a decisive leadership style and strategic decision making. Strong focus on achieving results, driving success, and delivering impactful outcomes for the organization.
Specific interest in provider recruitment focusing on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages relationships with recruitment team for successful candidate visits.
Overview
29
29
years of professional experience
Work History
Operations Manager, 9 Medical Specialty Practices
Prisma Health Medical Group
09.2021 - Current
- Developed and implemented strategies to maximize patient satisfaction. Cascade organizational initiatives to key stakeholders for implementation.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations and kept providers and team members compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for the organization.
- Partnered with Senior Leadership and departmental leaders to ascertain hiring needs and subsequently provide candidate recommendations.
- Lead in recruitment efforts for Physicians and Advanced Practice Providers by creating requisitions, following through on status and maintaining updated records.
- Coordinated schedules with key stakeholders to arrange interviews with Provider applicants.
- Primary liaison with candidates through the process of initiating interview through the visit and beyond, establishing the primary relationship with candidates.
- Built relationships with recruiters and hiring managers to enhance success of recruitment process.
Associate Director, Operations
Prisma Health Cardiology
06.2018 - 09.2021
- Assisted senior leadership in managing all aspects of operations for 12 locations.
- Integral in merging two large Cardiology groups, including consolidating staffing, schedules and EMR systems.
- Led a team of 85 providers and over 100 team members across the Midlands including management of schedules for multiple internal service lines, hospital call rotations and procedures.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated new practice onboarding in multiple rural sites. Met with local community partners to coordinate local health seminars for the community.
Practice Manager III
Palmetto Heart, Prisma Health
07.2016 - 06.2018
- Opened a new Cardiology practice in a rural community, with rapid advancement to open another community Cardiology practice and oversee a third rural location.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired Providers for the new locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated new practice onboarding in multiple rural sites. Met with local community partners to coordinate local health seminars for the community.
- Established relationships with local hospital and community stakeholders to facilitate rapid growth.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Medical Office Supervisor & Practice Manager
Sumter Cardiology, Lexington Medical Center
01.2013 - 07.2016
- Trained and developed department staff and for day to day operations, specific projects and ongoing operational needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established relationships with hospital and community stakeholders to facilitate rapid growth.
- Developed close working relationships with front office and back office staff.
- Assisted in practice closure by LMC; recruited staff to Palmetto Health
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Pulmonary Coordinator
Sumter Pulmonary Consultants
01.2009 - 01.2013
- Entered data, generated reports, and produced tracking documents.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to clinical team to step in to assist with various tasks whenever employee was absent or at lunch.
- Inspected, maintained, and adjusted pulmonary equipment to maintain optimal functionality and diagnostic usefulness.
- Operated diagnostic equipment to complete pulmonary function testing including performing regular data analytics and calibrations.
- Primary resource for scheduling of testing for sleep studies, review of results with patients and initiating orders for equipment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Pulmonary Lab Manager/PFT Tech
Orangeburg Lung Associates
01.2005 - 01.2009
- Set and oversaw quality assurance guidelines for laboratory work.
- Managed operational documents and produced reports detailing activities.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Kept laboratory in compliance with applicable guidelines and laws.
- Entered data, generated reports, and produced tracking documents.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to clinical team to step in to assist with various tasks whenever employee was absent or at lunch.
- Inspected, maintained, and adjusted pulmonary equipment to maintain optimal functionality and diagnostic usefulness.
- Operated diagnostic equipment to complete pulmonary function testing including performing regular data analytics and calibrations.
- Primary resource for scheduling of testing for sleep studies, review of results with patients and initiating orders for equipment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Chiropractic Assistant/Assistant Manager
Carolina Chiropractic Clinic
01.1998 - 01.2001
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Oversight of private practice operations with the Manager including oversight of one additional staff member.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Left the practice to attend Nursing school in 2001. Additionally worked for this practice from Aug 2004-July 2005
Chiropractic Assistant/Office Manager
Orangeburg Neck and Back Center
01.1998 - 07.1998
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Oversight of private practice operations with the Manager including oversight of one additional staff member.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Office only open for 6 months
Dark Room Technician
Diagnostic Imaging Center
01.1996 - 01.1998
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
Education
Practice Manager Development Program Certificate -
Lexington Medical Center
West Columbia, SC01.2015
Practice Administrator Certification of Apprenticeship - undefined
United States Department of Labor
West Columbia, SC01.2015
Pulmonary Function Certification - undefined
VIASYS Pulmonary Function Division
01.2006
Chiropractic Assistant Certification - undefined
Orangeburg-Calhoun Technical College
Orangeburg, SC01.1998
Edisto High School - undefined
Cordova, SC01.1995
Skills
- Word
- Excel
- Allscripts Electronical Medical Record Systems
- Cerner Electronical Medical Record Systems
- NextGen Electronical Medical Record Systems
- EPIC Electronical Medical Record Systems
- Multiple medical software applications
Volunteer Experience
- Operation In As Much, Sumter, SC
- Youth Sponsor and Mentor, Sumter, SC
- Habitat for Humanity, Orangeburg, SC
References
- Karina Horton, 202-365-1173, karinahorton@gmail.com
- Melanie Steen, 803-464-5535
- Les Thompson, 803-840-9057
- Michelle Logan-Owens
Hobbies and Interests
- Women's Ministry
- Youth Ministry
- AWANA & VBS Programs
Professionalorganizations
South Carolina Medical Group Managers Association, non-active since 2019, 01/01/2013, Sumter, SC
Timeline
Operations Manager, 9 Medical Specialty Practices
Prisma Health Medical Group
09.2021 - Current
Associate Director, Operations
Prisma Health Cardiology
06.2018 - 09.2021
Practice Manager III
Palmetto Heart, Prisma Health
07.2016 - 06.2018
Medical Office Supervisor & Practice Manager
Sumter Cardiology, Lexington Medical Center
01.2013 - 07.2016
Pulmonary Coordinator
Sumter Pulmonary Consultants
01.2009 - 01.2013
Pulmonary Lab Manager/PFT Tech
Orangeburg Lung Associates
01.2005 - 01.2009
Chiropractic Assistant/Office Manager
Orangeburg Neck and Back Center
01.1998 - 07.1998
Chiropractic Assistant/Assistant Manager
Carolina Chiropractic Clinic
01.1998 - 01.2001
Dark Room Technician
Diagnostic Imaging Center
01.1996 - 01.1998
Practice Administrator Certification of Apprenticeship - undefined
United States Department of Labor
Pulmonary Function Certification - undefined
VIASYS Pulmonary Function Division
Chiropractic Assistant Certification - undefined
Orangeburg-Calhoun Technical College
Edisto High School - undefined
Practice Manager Development Program Certificate -
Lexington Medical Center
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