Tiffany Gildea Horton
Kingsport,TN
Summary
Results-driven professional with a strong background in customer service and problem-solving. Committed to delivering effective client solutions and enhancing business performance through strategic process improvement. Skilled in communication and engagement, with a focus on achieving objectives through analytical and detail-oriented approaches.
Overview
20
20
years of professional experience
Work History
Owner
Desert Wolf Prints
01.2020 - Current
- Cultivated client relationships from initial inquiry to final order closeout, enhancing customer satisfaction.
- Assisted in project budgeting, scope definition, and alignment of deliverables with client needs and expectations to ensure project success.
- Facilitated international sourcing efforts to maintain effective global supply chain coordination.
- Coordinated order prep and shipping to keep orders accurate, properly shipped, and on time.
- Self-employed.
- Identified new opportunities for growth, expansion, and diversification.
Account Manager
Citi
01.2007 - 11.2026
- Oversaw high-risk accounts, guiding clients through billing disputes, payment locations, collections, and account audits to resolve issues efficiently.
- Developed and presented procedures for billing disputes, payment investigations, accounting collections, and chargeback workflows to ensure compliance with government regulations.
- Aligned with clients and internal teams to deliver project milestones within established timeframes.
- Prioritized workload and deadlines while keeping project schedules on track.
- Partnered with teams to establish best practices, developing policies and procedures that aligned with business objectives and enhanced client satisfaction.
- Directed offshore team for billing disputes and testing activities.
- Worked with the FBI to analyze financial statements, bank records, government databases, and other sources to identify fraud and additional financial crime indicators.
- Earlier years provided customer service support by greeting, transferring, and holding calls, while building rapport, listening, clarifying concerns, and controlling conversation flow.
Graphic Designer
Freelance
01.2015 - 02.2020
- Developed and created unique party supplies, enhancing client experiences through innovative design.
- Collaborated with clients to identify needs and crafted tailored project proposals using Photoshop that aligned with budget and aesthetic preferences.
- Delivered creative design services for various clients
- Displayed products strategically to help the client realize presentation significances in terms of size, color, and placement.
- Photographed completed projects to promote design services and results.
- Followed changes in industry trends and changing styles.
- Sourced and negotiated with local and overseas suppliers to secure cost-effective products, strengthening vendor relationships to ensure consistent supply chain efficiency.
Education
Bachelor of Science -
East Tennessee State University
Johnson City, TN05-2002
Bachelor of Arts - Design Graphics
East Tennessee State University
Skills
- Marketing campaign execution
- Event planning assistance
- Microsoft Office, Photoshop
- Supply chain coordination
- Order fulfillment
- Account management
- Policy development
- Project multitasking
- Customer response monitoring
- Time management
- Teamwork
- Written and verbal communication
- Strong Work Ethic
- Stability
- Dissection
Volunteer Experience & Community Service
- Bell Ringer, 2006-2012, Provided courteous assistance to customers and help with donations for the Salvation Army.
- YMCA, Helper, 2019-2022 Implemented safety protocols to ensure safety of clients while engaging in activities.
- Girl Scouts Helper, 2009-2022, Seamlessly Planned And Hosted Non-Profit Events
Timeline
Owner
Desert Wolf Prints
01.2020 - Current
Graphic Designer
Freelance
01.2015 - 02.2020
Account Manager
Citi
01.2007 - 11.2026
Bachelor of Science -
East Tennessee State University
Bachelor of Arts - Design Graphics
East Tennessee State University