Summary
Skills
Work History
Overview
Education
Generic

Tiffany Gonzales

Waco,TX

Summary

Professional Call Center Customer Service Representative with experience at managing outbound and inbound calls.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied.

Dedicated food server with experience in managing large-scale events or intimate gourmet dining.

Skills

  • Sales and Upselling
  • Calm and Professional Under Pressure
  • Good Listening Skills
  • High-Volume Environments
  • Restaurant Operation/ Management
  • Warm and Friendly
  • Guest Satisfaction
  • Cash Handling
  • Sales Expertise
  • Inbound Phone Call Management
  • Phone Script
  • Outbound Sales
  • Patient Care
  • Personal Care Assistance

Work History

Health Care Aide

Home Health Service
04.2020 - 10.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Shift Manager

Ihop
07.2018 - 02.2019
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.

Production Assistant

Fuselier And Associates Financial
04.2016 - 06.2018
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours, and inventory movements.

Customer Service Representative

Countrywide Home Loans
02.2006 - 07.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Educated customers on offerings and upsold products and services to increase revenue.
  • Followed-up on leads produced by outbound marketing campaigns based on established criteria.

Overview

18
18
years of professional experience

Education

High School Diploma -

New Beginnings Christian Academy
Arlington, TX
06.2020

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Tiffany Gonzales