Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffany Gonzales

Arlington,TX

Summary

Will work remote

Customer-focused professional with a proven track record in delivering exceptional service and resolving issues promptly. Experienced in various customer-facing roles and adept at leveraging communication skills to ensure customer satisfaction. Seeking a remote customer service position where I can apply my expertise in providing excellent support while contributing to the success of the team and organization.

Overview

19
19
years of professional experience

Work History

MIG Welder

RN Machine
Kennedale , TX
03.2024 - 01.2025
  • Reviewed blueprints and drawings to determine work requirements prior to beginning projects.
  • Completed welds in flat, horizontal, vertical, or overhead positions.
  • Connected and turned regulator valves to activate and adjust gas flow and pressure and obtain desired flames.
  • Performed MIG welding operations, maintaining strict quality control standards to meet production requirements.
  • Prepared surfaces for welds through scraping, scoring, and other techniques.
  • Assessed welds for specifications with work orders.

Home Health Aide

Home Health Services
Arlington, TX
04.2020 - 12.2024
  • Provided assistance with daily living activities, including dressing, grooming, bathing, and toileting, to support patients' comfort and well-being.
  • Maintained a clean, safe, and organized patient environment, ensuring the highest standards of hygiene and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Planned optimal meals based on established nutritional plans.

Shift Manager

IHOP
Arlington, TX
07.2018 - 02.2019
  • Managed shift operations at a busy restaurant, overseeing staff performance, customer service, and daily activities.
  • Resolved customer complaints promptly and professionally, maintaining high levels of customer satisfaction.
  • Assisted customers by answering questions, addressing inquiries, and providing information about menu items and services.

Production Assistant

Fuselier And Associates
Richardson, TX
04.2016 - 06.2018
  • Leveraged sales expertise to promote financial products and capitalize on upsell opportunities, contributing to revenue growth.
  • Utilized scripts and resources to answer customer questions and direct them to appropriate resources, enhancing service efficiency.
  • Handled customer inquiries and suggestions courteously and professionally, ensuring a positive customer experience.

Head House Cleaner

Rosies Cleaning Service
Arlington, tx
01.2008 - 10.2016
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.

Sales Associate

Magazine Unlimited
Richardson, Tx
03.2015 - 06.2016
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Production Assistant

Countrywide Home Loans
Frisco, TX
02.2006 - 07.2008
  • Educated customers on loan offerings and upsold products and services to increase revenue and meet sales targets.
  • Followed up on leads generated by outbound marketing campaigns, qualifying prospects and nurturing relationships to drive sales.
  • Created safe, nurturing environment of trust and respect.

Education

High School Diploma -

New Beginnings Christian Academy
Arlington, TX
03-2017

Skills

  • Problem-solving
  • Time Management
  • Attention to Detail
  • Inbound and Outbound Calling
  • Product Promotion
  • Multi-Task Management
  • Proficient in Windows, Microsoft

References

References available upon request.

Timeline

MIG Welder

RN Machine
03.2024 - 01.2025

Home Health Aide

Home Health Services
04.2020 - 12.2024

Shift Manager

IHOP
07.2018 - 02.2019

Production Assistant

Fuselier And Associates
04.2016 - 06.2018

Sales Associate

Magazine Unlimited
03.2015 - 06.2016

Head House Cleaner

Rosies Cleaning Service
01.2008 - 10.2016

Production Assistant

Countrywide Home Loans
02.2006 - 07.2008

High School Diploma -

New Beginnings Christian Academy

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Tiffany Gonzales