Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TIFFANY GONZALEZ

Los Angeles,CA

Summary

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Goal oriented and team player.

Knowledgeable with a solid foundation in embroidery techniques. Demonstrated proficiency in machine operation and quality control, ensuring precise and high-quality

Overview

8
8
years of professional experience

Work History

Embroidery Assistant Level 1

Apliiq
11.2024 - Current
  • Completing embroidery jobs in a timely manner, while being effective and efficient.
  • Maintain machines in proper running order, as well as light maintenance on machines.
  • Operate embroidery machine to embroider name, initial or decorative design on clothing garments.
  • Read and understand work order to determine type and location on embroidery.
  • Work directly with management communicating work flow meeting production goals.

Customer Service Lead

Mistic Products
01.2018 - 09.2021
  • Enter purchase orders into Elliot computer system.
  • Review and verify customer orders at check out.
  • Handling incoming and outgoing calls and reported customer issues directly to respective management.
  • Monitors inventory accuracy and traceability of movement, ensuring records reflect actual quantities on hand.

Bank Teller

Bank of the West
06.2017 - 11.2017
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.

Education

Communication Disorders

CSU Northridge
06.2020

HS Diploma - undefined

Huntington Park HS
05.2015

Skills

  • Organizational skills
  • Logical thinking
  • Attention to detail
  • Positive work ethic
  • Machine operation
  • Training and mentoring
  • Phone etiquette
  • Filing
  • Microsoft office

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Embroidery Assistant Level 1

Apliiq
11.2024 - Current

Customer Service Lead

Mistic Products
01.2018 - 09.2021

Bank Teller

Bank of the West
06.2017 - 11.2017

Communication Disorders

CSU Northridge

HS Diploma - undefined

Huntington Park HS

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TIFFANY GONZALEZ