Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Tiffany Good
Anaheim,CA
Summary
Overview
21
years of professional experience
6
years of post-secondary education
Work History
Independent Contractor - Self EmployedAnaheim, CA
Rideshare Driver
07.2021 - Current
Job overview
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Alignment Health PlanOrange, CA
Concierge Representative
03.2020 - 07.2021
Job overview
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
HealthCare Partners Medical GroupLos Alamitos, CA
Medical Assistant
01.2015 - 11.2019
Job overview
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
City Of AnaheimAnaheim, CA
Senior Recreation Leader
01.2014 - 11.2014
Job overview
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Set up and broke down meeting rooms for events.
Independent Contractor - Self EmployedAnaheim, CA
Caregiver
01.2010 - 01.2014
Job overview
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Kaiser PermanenteHuntington Beach, CA
Medical Assistant
03.2001 - 12.2009
Job overview
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
Education
Buena Park High School
Diploma from English
06.1994 - 06.1998
University Overview
GPA: .5
Bryman CollegeAnaheim, CA
Medical Assistant Certification - 4.0 from Medical Assistant
05.2000 - 05.2001
University Overview
University of The PeoplePasadena, CA
Associate of Science from Business Administration
10.2021 - Current
University Overview
Skills
Conflict Resolution
Effective communication skills
Dependable and reliable
GPS and route planning
Analytical and Critical Thinking
Attention to Detail
Multi-line phone talent
HIPPA compliance
Written and oral communication
EMR / EHR
Compassionate
Point of care testing
Patient Scheduling
Orthopedic splints
Assisting with physical exams
Efficient and reliable team player
Phlebotomy
Timeline
University of The People
Associate of Science from Business Administration
10.2021 - Current
Rideshare Driver
Independent Contractor - Self Employed
07.2021 - Current
Concierge Representative
Alignment Health Plan
03.2020 - 07.2021
Medical Assistant
HealthCare Partners Medical Group
01.2015 - 11.2019
Senior Recreation Leader
City Of Anaheim
01.2014 - 11.2014
Caregiver
Independent Contractor - Self Employed
01.2010 - 01.2014
Medical Assistant
Kaiser Permanente
03.2001 - 12.2009
Bryman College
Medical Assistant Certification - 4.0 from Medical Assistant
05.2000 - 05.2001
Buena Park High School
Diploma from English
06.1994 - 06.1998