Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Tiffany Good
Anaheim,CA
Summary
Overview
21
years of professional experience
6
years of post-secondary education
Work History
Independent Contractor - Self EmployedAnaheim, CA
Rideshare Driver
07.2021 - Current
Job overview
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Alignment Health PlanOrange, CA
Concierge Representative
03.2020 - 07.2021
Job overview
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
HealthCare Partners Medical GroupLos Alamitos, CA
Medical Assistant
01.2015 - 11.2019
Job overview
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
City Of AnaheimAnaheim, CA
Senior Recreation Leader
01.2014 - 11.2014
Job overview
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Set up and broke down meeting rooms for events.
Independent Contractor - Self EmployedAnaheim, CA
Caregiver
01.2010 - 01.2014
Job overview
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Kaiser PermanenteHuntington Beach, CA
Medical Assistant
03.2001 - 12.2009
Job overview
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
Education
Buena Park High School
Diploma from English
06.1994 - 06.1998
University Overview
GPA: .5
Bryman CollegeAnaheim, CA
Medical Assistant Certification - 4.0 from Medical Assistant
05.2000 - 05.2001
University Overview
University of The PeoplePasadena, CA
Associate of Science from Business Administration
10.2021 - Current
University Overview
Skills
Conflict Resolutionundefined
Timeline
University of The People
Associate of Science from Business Administration
10.2021 - Current
Rideshare Driver
Independent Contractor - Self Employed
07.2021 - Current
Concierge Representative
Alignment Health Plan
03.2020 - 07.2021
Medical Assistant
HealthCare Partners Medical Group
01.2015 - 11.2019
Senior Recreation Leader
City Of Anaheim
01.2014 - 11.2014
Caregiver
Independent Contractor - Self Employed
01.2010 - 01.2014
Medical Assistant
Kaiser Permanente
03.2001 - 12.2009
Bryman College
Medical Assistant Certification - 4.0 from Medical Assistant
05.2000 - 05.2001
Buena Park High School
Diploma from English
06.1994 - 06.1998
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