Margaret Tidwell
Haines City
Summary
Background includes comprehensive experience in managing office activities and ensuring compliance with company policies. Successfully supervised staff, organized schedules, and delegated tasks to enhance operational efficiency. Proficient in record keeping and problem-solving, with a focus on elevating customer satisfaction through timely issue resolution. Strong communication skills facilitate effective engagement with clients and colleagues alike.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber/Lyft
Alone
08.2019 - Current
- Drove passengers from pick-up points to deliver to destination.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Achieved consistently high customer scores due to exceptional service.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
Office Manager
Premier Party & Tent Rentals
Lakeland
08.2018 - 05.2022
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored inventory levels and placed orders when needed.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Developed effective communication strategies between departments within the organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in recruiting, onboarding and training new employees.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Coffee and Filtration Representative
DS Services
Lakeland
07.2017 - 05.2018
- Provided customer service by answering product and service related questions.
- Answered customer inquiries promptly and professionally.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Administration Assistant
Rural King
Lake Wales
06.2015 - 05.2017
- Coordinated meetings and travel arrangements for employees.
- Assisted with the preparation of reports, presentations and spreadsheets.
- Organized and maintained files, including electronic records.
- Maintained employee attendance records according to company policies.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Supported HR functions by preparing new hire packets and conducting onboarding activities.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Assisted with special projects as requested by management team.
- Answered incoming calls in a professional manner.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Performed data entry tasks accurately within specified timeframes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Checked stock to determine inventory levels and maintain office supply products.
Costuming Coordinator
Walt Disney World Resort
Lake Buena Vista
09.2006 - 03.2014
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Ensured compliance with company policies and procedures related to project management activities.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Front End Supervisor
The Home Depot Inc
Lake Wales
11.2004 - 09.2008
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Resolved customer complaints in a professional manner.
- Ensured adequate staffing levels during peak business hours.
- Processed returns and exchanges according to company policies.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Conducted regular performance evaluations of front end personnel.
Bealls Outlet
Store Manger
Lake Wales
06.1997 - 11.2004
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Graduate Certificate - Medical Assistant With X-Ray
Florida Technical College
Lakeland, Florida03-2026
Certificate - Computer Applications Development
Ridge Technical College
Winter Haven, FL05-1995
Certificate - Data Entry
Ridge Technical College
Winter Haven, FL05-1995
High School Diploma -
Haines City High School
Haines City, FL05-1995
Skills
- Customer service
- Office management
- Record keeping
- Problem solving
- Team collaboration
- Inventory management
- Customer engagement
- Passenger transportation
- Patience and tact
- Traffic law knowledge
- Safety awareness
- Multitasking and organization
- Excellent navigation
- Punctuality
- Emergency response
- Ride-sharing platform knowledge
- GPS proficiency
- Map reading
- Wheelchair assistance
- Vehicle maintenance
- Problem-solving
- Schedule management
- Time management
- Communication
- Cleanliness
- Customer feedback management
- Adaptability and flexibility
- Special needs passengers
- Passenger assistance
- Driving in adverse conditions
- Task prioritization
- Decision-making
- Payment collection
- Safety and compliance
- Conflict resolution
- Disability awareness
- Conflict de-escalation
- Passenger Confidentiality
- Customer relationships
- Strong working relationships
- Customer support
Certification
- CPR
- Public Notary
- Signing Agent
Timeline
Rideshare Driver
Uber/Lyft
08.2019 - Current
Office Manager
Premier Party & Tent Rentals
08.2018 - 05.2022
Coffee and Filtration Representative
DS Services
07.2017 - 05.2018
Administration Assistant
Rural King
06.2015 - 05.2017
Costuming Coordinator
Walt Disney World Resort
09.2006 - 03.2014
Front End Supervisor
The Home Depot Inc
11.2004 - 09.2008
Bealls Outlet
Store Manger
06.1997 - 11.2004
Graduate Certificate - Medical Assistant With X-Ray
Florida Technical College
Certificate - Computer Applications Development
Ridge Technical College
Certificate - Data Entry
Ridge Technical College
High School Diploma -
Haines City High School