Open To Work
Tiffany Goosby
Sherman
Summary
Dynamic customer service professional with 20 years of first class experience seeking a role. Proven track record in leadership, management, and customer resolution, with expertise in active listening, negotiation, and technical support. Skilled in managing complex customer interactions and developing effective communication strategies to enhance customer satisfaction and operational efficiency.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
JCO Supervisor
State of Texas
05.2025 - 02.2026
- Assist with supervision and support of male residents in a treatment facility, including crisis intervention and conflict resolution.
- Facilitate educational support and preparation for residents' transition out of the facility, focusing on academic and life skills.
- Guide residents in stress and trauma management through communication and dialectical behavior training techniques.
- Train and develop new employees on policies and procedures. Guide them thru OJT process to become certified Juvenile corrections officers.
- Manage Dorm/ shift operations for am shift.
Resident Care Specialist
State of Oklahoma
05.2024 - 11.2025
- Assist with supervision and support of male residents in a treatment facility, including crisis intervention and conflict resolution.
- Facilitate educational support and preparation for residents' transition out of the facility, focusing on academic and life skills.
- Guide residents in stress and trauma management through communication and dialectical behavior training techniques.
Health Insurance Agent
ResultsCX
09.2024 - 01.2025
- Assisted customers with health insurance marketplace renewals and enrollment for Ambetter Insurance, ensuring a comprehensive understanding of available coverage options.
- Educated clients on premium tax credit eligibility and guided them in evaluating the suitability of marketplace coverage.
- Executed additional administrative tasks to support customer service and operational efficiency.
Remote Licensed Insurance Agent
My Fed Benefits
12.2023 - 06.2024
- Conducted comprehensive life insurance assessments for postal service employees, ensuring appropriate policy selection for their post-retirement needs.
- Assisted clients in identifying optimal life insurance policies tailored to their unique life circumstances after retirement.
- Facilitated the enhancement of clients' retirement income strategies through the recommendation and sale of suitable annuity products.
- Remote Licensed Insurance Agent
Remote Health Insurance Agent
ResultsCX
08.2023 - 12.2023
- Assisted Medicare beneficiaries in selecting plans tailored to their lifestyle and health needs.
- Utilized sales techniques, active listening, and patience to deliver personalized support.
- Applied strong attention to detail to ensure beneficiaries understood their plan options.
- Remote Health Insurance Agent
Youth Care Worker
Rites of Passage
Denison
05.2023 - 08.2023
- Assisted in the supervision of youthful offenders, ensuring adherence to state guidelines and fostering a safe environment.
- Implemented calming strategies and conflict resolution techniques to effectively manage challenging behaviors.
- Served as a positive role model, employing patience and active listening to support the development of interpersonal skills in youth.
- Denison, TX
Insurance Producer/Broker
SelectQuote
Overland Park
12.2021 - 06.2023
- Conducted comprehensive life insurance assessments to evaluate the needs of potential clients.
- Assisted clients in selecting life insurance policies tailored to their specific life circumstances.
- Guided senior clients in understanding and selecting appropriate Medicare coverage options.
- Overland Park, KS
Technical Support Representative
Alorica
Durant
09.2019 - 09.2020
- Assisted customers in troubleshooting the QuickBooks Online platform and provided basic tax information to enhance user experience.
- Guided clients through the setup of QuickBooks Online and instructed on transferring data from QuickBooks Desktop to QuickBooks Online.
- Durant, OK
Mail Processing Clerk & Mail Handler & Postal Support Employee
United States Postal Service
Norfolk
11.2014 - 08.2019
- Assisted in the distribution and processing of mail by operating machinery and transporting mail within the postal distribution center.
- Delivered face-to-face customer service during retail transactions and supported mail carriers in sorting and distribution activities.
- Provided backup support during staff shortages, ensuring continuity of operations within the postal facility.
- Norfolk, VA
Team of Experts Representative
T-mobile Dallas
Dallas
09.2017 - 09.2018
- Provided comprehensive customer support by resolving complex billing inquiries, facilitating payment processing, and arranging payment plans.
- Conducted basic troubleshooting for wireless devices, enhancing customer satisfaction and ensuring seamless service continuity.
- Dallas, TX
Customer Resolution Specialist/Collector
Glasser and Glasser plc
Norfolk
02.2014 - 11.2015
- Managed inbound and outbound communications with debtors to address account balances and facilitated legal actions to recover outstanding debts.
- Collaborated with legal professionals to initiate lawsuits, negotiated settlements prior to court proceedings, and coordinated payment plans for delinquent accounts.
- Norfolk, VA
Sr Account Executive
Portfolio Recovery Associates
Norfolk
04.2011 - 01.2014
- Conducted outbound calls using both automated and manual systems to effectively negotiate settlement agreements with debtors on outstanding delinquent accounts.
- Assisted in coaching and development of new employees, managed team responsibilities in the absence of the operations manager, and resolved escalated calls to help peers achieve and surpass collections goals.
- Norfolk, VA
Universal Representative
Ryla Teleservice
Norfolk
12.2010 - 04.2011
- Provided comprehensive support for placing new Verizon service orders and resolving complex billing inquiries, ensuring customer comprehension and satisfaction.
- Successfully upsold Verizon services, contributing to revenue growth and enhancing customer service experiences.
- Norfolk, VA
Technical Support Representative
Alltel Communications
Virginia Beach
11.2007 - 02.2009
- Provided technical support by resolving customer issues related to wireless service and phone functionality, ensuring a high level of customer satisfaction.
- Processed customer transactions including payments and service upgrades, and effectively upsold additional services and products.
- Virginia Beach, VA
Editorial Review Associate
Upstream LLC
Chesapeake
04.2006 - 08.2007
- Processed advertiser bids on keyword searches for a key client, utilizing Excel spreadsheets to efficiently track and manage all bid activities.
- Chesapeake, VA
Corrections Officer III
TDCJ ID Coffield Unit
Tennessee Colony
05.2003 - 07.2005
- Maintained custody and control of adult male offenders, ensuring safety and compliance within the correctional facility.
- Facilitated the secure transportation of offenders within the facility and executed administrative tasks as required.
- Tennessee Colony, TX
Client Associate/Head Teller
JP Morgan Chase
New York
05.2001 - 05.2003
- Executed customer service banking transactions such as cashing checks, processing deposits, and preparing change orders, while managing multiline phone systems and maintaining automated money machines.
- Conducted end-of-day cash proofing for the bank, processed night drops, entered loan applications, and managed new account documentation, alongside fulfilling various administrative tasks.
- New York, NY
Education
Associate - Criminal Justice
ECPI College of Technology
Virginia Beach, VA 09.2005 - 01.2007
Skills
- Answering Phone
- Customer Service
- Typing
- Notary
- Upselling
- Sales
- 10key
- Multiple Phone Lines
- Cold Calling
- Management
- Leadership
- Quickbooks
- Troubleshooting
- Technical Support
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Documentation Review
- Insurance Sales
- Mobile Phone Service and Sales
- Windows
- Negotiation
- Research
- Field Underwriting
- Inside Sales
- Banking
- Operated Office Machines
- Personal Computers
- Laptops and Tablets
- Team leadership
- Staff training
- Incident reporting
- Performance evaluation
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Coaching and mentoring
- Staff development
- Staff discipline
- Relationship building
- Goal oriented
- Complex Problem-solving
- Documentation and reporting
- Task delegation
- Staff management
- Verbal and written communication
- Analytical thinking
- Inventory control
- Customer service
- Team building
- Employee motivation
- Expectation setting
- Policy enforcement
- Decision-making
- Safety protocols
- Training and mentoring
- Continuous improvement
- Good judgment
- Performance evaluations
- Teamwork and collaboration
- Positive attitude
Certification
- First Aid/CPR
- Licensed (Insurance Producer - (2021-2027)
- Licensed in AZ, CA,FL, MI, NC, OK, TN
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
JCO Supervisor
State of Texas
05.2025 - 02.2026
Health Insurance Agent
ResultsCX
09.2024 - 01.2025
Resident Care Specialist
State of Oklahoma
05.2024 - 11.2025
Remote Licensed Insurance Agent
My Fed Benefits
12.2023 - 06.2024
Remote Health Insurance Agent
ResultsCX
08.2023 - 12.2023
Youth Care Worker
Rites of Passage
05.2023 - 08.2023
Insurance Producer/Broker
SelectQuote
12.2021 - 06.2023
Technical Support Representative
Alorica
09.2019 - 09.2020
Team of Experts Representative
T-mobile Dallas
09.2017 - 09.2018
Mail Processing Clerk & Mail Handler & Postal Support Employee
United States Postal Service
11.2014 - 08.2019
Customer Resolution Specialist/Collector
Glasser and Glasser plc
02.2014 - 11.2015
Sr Account Executive
Portfolio Recovery Associates
04.2011 - 01.2014
Universal Representative
Ryla Teleservice
12.2010 - 04.2011
Technical Support Representative
Alltel Communications
11.2007 - 02.2009
Editorial Review Associate
Upstream LLC
04.2006 - 08.2007
Associate - Criminal Justice
ECPI College of Technology
09.2005 - 01.2007
Corrections Officer III
TDCJ ID Coffield Unit
05.2003 - 07.2005
Client Associate/Head Teller
JP Morgan Chase
05.2001 - 05.2003