Tiffany Gordon
Kingsport,TN
Summary
A self motivated, customer-focused Certified Pharmacy Technician offering 12 years experience within retail pharmacy settings. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Cave's Drug Store
Kingsport, TN
07.2016 - Current
- Perform daily duties of opening the store, filling prescriptions, inputting all incoming prescriptions, meet and greet costumers at the front end and drive-thru window, and having excellent customer service.
- Update any information such as address or phone number changes and determine if the correct insurance information is in our system to minimize the wait time and be more efficient for the customer
- Unload shipments daily and place all OTC items and medications in the proper location
- Deliver prescriptions to patients who can not make it to the store to pick up themselves.
- Completed patient medication reconciliations for MTM services and did follow ups to enhance patient adherence.
- Immunization certified
- Involved in a pilot program with Holston Medical Group that included making patient calls in order to increase patient adherence to blood pressure and statin medications.
- Target patients who would benefit from our free pill packaging through Dispill to lessen the risk of the patient mixing up their medications.
Certified Pharmacy Technician / Billing Specialist / Bedside Technician
Walgreens Pharmacy
Kingsport, TN
08.2012 - 06.2016
- Work the cash register at the pick-up window while placing prescriptions in the correct bin locations, as well as changing/updating any insurance changes
- Fill prescription on a daily basis in the fill zone, double counting all controls, and placing the drug bottles back in their proper places
- Meet and greet customers at the drop-off window
- Make sure all the proper information is on the prescription he/she is dropping off, scan the prescription, and type it into our system to be reviewed by the pharmacists
- Update any information such as address or phone number changes and determine if the correct insurance information is in our system to minimize the wait time and be more efficient for the customer
- Help unload our truck shipments during the week
- Take prescriptions from the voicemail and also from doctors or nurses calling in prescriptions for patients
- Compound certain drugs, when the need presents itself, such as promethazine gel, mouthwashes, pantoprazole suspension, and sildenafil troches
- As a bedside technician, went to patient's rooms to promote our services and attempt to get them to fill discharged prescriptions at our location
- Worked with patient liasons in an effort to lower prescription cost or determine if the patient is eligible for the 340B program.
- Began working as a specialty technician in January 2016
- Complete prior authorizations on behalf of several different doctor's offices for specialty medications such as Xifaxan, Humira, Cimzia, Botox, Aristada, Xeloda, and several others
- Responsible for ordering and stocking the self-serve items at the front end of the store.
Gym Owner and Tumbling/Cheer Coach
Tri-Cities Academy of Cheerleading & Tumbling
Blountville, TN
11.2010 - 07.2012
- Coach children from the ages of 3-21 years old
- Set up private cheerleading camps, jump clinics, stunt clinics, and tumbling clinics
- Work with several schools in the surrounding areas to build up the cheerleading programs
- Spot a variety of different tumbling skills (back-handsprings, tucks, layouts, fulls) and teach basic cheerleading skills (jumps and motions)
- In charge of the gym's finances and budgeting throughout the year.
Head Cheerleading Coach
King College
Bristol, TN
06.2010 - 04.2012
- Schedule practices throughout the summer and during the school year that push the athletes to progress and become stronger cheerleaders
- Choreographed several half-time and timeout performances
- Led the team to win 1st Place in the chant division, 2nd Place in the cheer division, and Most Superior Division II Squad Award at the 2011 UCA college cheer camp in Knoxville, TN
- Assist the student athletes with stunting, tumbling, jumps, and cheers
- Set up several fundraisers, which brought in about $10,000 over the past two years
- Set high recruiting goals to attempt to meet the roster minimum of 30 cheerleaders
- Work with the student athletes and professors to make sure the students are successful in their academic work, and have an overall good college experience.
Power Tumbling Coach
TN Power Tumbling
Piney Flats, TN
09.2005 - 10.2010
- Coach a competitive power tumbling team which is the only team in the area to have individual National and Jr
- Olympic Champions
- Teach beginner and back-handspring classes to children from the ages of 3 to 21
- Coach private lessons to various middle school and high school cheerleaders from around the area to better prepare them for cheerleading try outs
- Hold several cheerleading camps and clinics for various schools around the area in order to teach the different squads new cheers, jumps, dances, and tumbling
- Started a competitive all star cheerleading squad that consisted of 18 girls from the ages of 6 to 13
- Set up practice days and times for the squad
- Take payments regularly and document the payments accordingly
- Responsible for the upkeep of the gym, as well as, taking over all responsibilities of the head coach/owner in her absence.
Education
B.S. in Biochemistry -
King College
Bristol, TN01.2009
Skills
- PioneerRX
- Prescription Processing
- Insurance Claims Processing
- Communication skills
- Leadership
- HIPPA Compliance
- Compassionate Care
- Patient Education
Certification
- Tennessee Pharmacy Technician License - Expires May 2025
- PTCB Pharmacy Technician Certification - Expires July 2025
Timeline
Certified Pharmacy Technician
Cave's Drug Store
07.2016 - Current
Certified Pharmacy Technician / Billing Specialist / Bedside Technician
Walgreens Pharmacy
08.2012 - 06.2016
Gym Owner and Tumbling/Cheer Coach
Tri-Cities Academy of Cheerleading & Tumbling
11.2010 - 07.2012
Head Cheerleading Coach
King College
06.2010 - 04.2012
Power Tumbling Coach
TN Power Tumbling
09.2005 - 10.2010
B.S. in Biochemistry -
King College