Tiffany Gordon
Kingsport,TN
Summary
A self motivated, customer-focused Certified Pharmacy Technician offering 12 years experience within retail and hospital pharmacy settings. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrates capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contribute to reducing prescription errors and streamlining workflow processes for better service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Cave's Drug Store
07.2016 - Current
- Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products, providing excellent customer service.
- Perform administrative duties such as filing, data entry, answering phones.
- Enter patient and prescription information into pharmacy software systems with high attention to detail.
- Work with insurance companies to process claims, resolve problems, and obtain payments.
- Target patients who would benefit from our free pill packaging through Dispill to lessen the risk of patients mixing up their medications and improve adherence.
- Participate in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before entering data and filling.
- Administer flu shots and other vaccinations, as certified and in accordance with pharmacy regulations.
- Collaborate with healthcare providers to clarify prescription orders, resolve medication discrepancies, and request medication refills.
- Conduct medication therapy management sessions under the guidance of a pharmacist.
- Involved in a pilot program with Holston Medical Group that includes making patient calls in order to increase patient adherence to blood pressure and statin medications.
- Manage medication inventory, including ordering and restocking medications as necessary.
- Perform point of care testing such as flu, covid, and strep tests
- Contact customers prior to delivery to coordinate delivery times and safely deliver prescriptions daily.
- Operate cash registers to accept payments from customers.
Certified Pharmacy Technician / Billing Specialist / Bedside Technician
Walgreens Pharmacy
08.2012 - 06.2016
- Work the cash register at the pick-up window while placing prescriptions in the correct bin locations, as well as changing/updating any insurance changes
- Fill prescriptions on a daily basis in the fill zone, double-counting all controls, and placing the drug bottles back in their proper places.
- Meet and greet customers at the drop-off window
- Update any information, such as address or phone number changes, and determine if the correct insurance information is in our system to minimize the wait time and be more efficient for the customer.
- Help unload truck shipments during the week
- Take prescriptions from the voicemail and also from doctors or nurses calling in prescriptions for patients
- Compound certain drugs, when the need presents itself, such as promethazine gel, mouthwashes, pantoprazole suspension, and sildenafil troches.
- As a bedside technician, went to patient's rooms to promote our services and attempt to get them to fill discharged prescriptions at our location
- Work with patient liaisons in an effort to lower prescription costs or determine if the patient is eligible for the 340B program.
- Began working as a specialty technician in January 2016
- Complete prior authorizations on behalf of several different doctors' offices for specialty medications such as Xifaxan, Humira, Cimzia, Botox, Aristada, Xeloda, and several others.
- Responsible for ordering and stocking the self-serve items at the front end of the store.
Gym Owner and Tumbling/Cheer Coach
Tri-Cities Academy of Cheerleading & Tumbling
11.2010 - 07.2012
- Coach children from the ages of 3-21 years old
- Set up private cheerleading camps, jump clinics, stunt clinics, and tumbling clinics
- Work with several schools in the surrounding areas to build up the cheerleading programs
- Spot a variety of different tumbling skills (back-handsprings, tucks, layouts, fulls) and teach basic cheerleading skills (jumps and motions)
- In charge of the gym's finances and budgeting throughout the year.
Head Cheerleading Coach
King College
06.2010 - 04.2012
- Schedule practices throughout the summer and during the school year that push the athletes to progress and become stronger cheerleaders
- Choreographed several half-time and timeout performances
- Led the team to win 1st Place in the chant division, 2nd Place in the cheer division, and Most Superior Division II Squad Award at the 2011 UCA college cheer camp in Knoxville, TN
- Assist the student athletes with stunting, tumbling, jumps, and cheers
- Set up several fundraisers, which brought in about $10,000 over the past two years
- Set high recruiting goals to attempt to meet the roster minimum of 30 cheerleaders
- Work with the student athletes and professors to make sure the students are successful in their academic work, and have an overall good college experience.
Education
B.S. in Biochemistry -
King College
Bristol, TN01.2009
Skills
- PioneerRX
- Prescription processing
- Insurance claims processing
- Communication skills
- Leadership
- HIPAA Compliance
- Compassionate care
- Patient education
- Customer service
- Medication Therapy Management
- Point of care testing
Certification
- Tennessee Pharmacy Technician License - Expires May 2025
- PTCB Pharmacy Technician Certification - Expires July 2025
References
References available upon request.
Timeline
Certified Pharmacy Technician
Cave's Drug Store
07.2016 - Current
Certified Pharmacy Technician / Billing Specialist / Bedside Technician
Walgreens Pharmacy
08.2012 - 06.2016
Gym Owner and Tumbling/Cheer Coach
Tri-Cities Academy of Cheerleading & Tumbling
11.2010 - 07.2012
Head Cheerleading Coach
King College
06.2010 - 04.2012
B.S. in Biochemistry -
King College