Tiffany Granberry
Westland,MI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Typing Speed: 50 WPM Skills: Written and verbal communication; Critical thinking skills; Attention to detail; Data entry (experience using 10-key number pad); Customer Service oriented
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intuit
03.2022 - 10.2023
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
- Entered customer account data and communicated in a clear and concise manner.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant/Secretary
Optical World
09.2019 - 11.2022
- Handled incoming and outgoing telephone calls, scheduled appointments, and maintained files.
- Managed general administrative activities to ensure efficient day-to-day operations of the office.
- Prioritized and managed workload to meet deadlines and provided professional customer service.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2026
Medical Assistant -
Cleveland Job Corps Center
01.2016
Skills
- Healthcare billing
- Payment collection and reconciliation
- Payment recovery processes
- Patient co-pay coordination
- Understanding of deductibles
- Experience with co-insurance processes
- Billing and collections oversight
- Posting Payments
- Medicaid policy knowledge
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
Certification
- Cleveland Job Corps Center – Cleveland, MI
- Certified Clinical Medical Assistant
Timeline
Customer Service Representative
Intuit
03.2022 - 10.2023
Administrative Assistant/Secretary
Optical World
09.2019 - 11.2022
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Medical Assistant -
Cleveland Job Corps Center