Tiffany Granger
Philadelphia,Pa
Summary
Led initiatives to enhance patient care quality in acute and long-term settings by developing responsive care strategies. Cultivated strong relationships with patients and families to promote trust and satisfaction. Managed crisis situations effectively, ensuring comprehensive care delivery and adherence to healthcare standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Temple Episcopal Hospital
Philadelphia, PA
07.2021 - Current
- Developed and applied crisis intervention and de-escalation strategies to effectively manage patient behavior and support mental health outcomes in psychiatric and behavioral health contexts.
- Recorded and evaluated patient behaviors to facilitate effective implementation of individualized treatment strategies.
- Enhanced client well-being through effective management of daily living activities. Promoted medication adherence by coordinating timely reminders. Fostered community engagement by facilitating impactful therapeutic group sessions.
- Spearheaded initiatives with nursing staff, social workers, and healthcare teams to ensure integrated mental health care delivery.
- Developed and implemented mentorship strategies for new hires, fostering skill growth and operational efficiency.
- Facilitated employee training on best practices and offered constructive feedback to promote continuous professional growth.
- Analyzed participant progress and solicited feedback to refine and enhance training initiatives.
- Led team-building initiatives aimed at promoting collaboration and improving communication within the department.
- Crafted and presented interactive sessions to promote knowledge retention among varied audience groups.
Mental Health Technician
Belmont Behavioral Health Hospital
Philadelphia, PA
04.2019 - 04.2024
- Facilitated direct patient care and support across multiple units, addressing the unique requirements of adolescent, adult, geriatric, psychiatric crisis, intensive psych, and drug & alcohol rehabilitation populations.
- Oversaw patient support services, facilitating daily living activities, managing admissions and discharges, and conducting vital signs assessments.
- Oversaw planning and execution of therapeutic group sessions, fostering a supportive environment for patients.
- Managed scheduling processes and documented patient information accurately to support charge nurses in delivering quality care.
- Analyzed patients' mental health status through regular assessments and meticulously recorded findings to enhance treatment strategies.
- Coordinated efforts of interdisciplinary teams to create and deliver individualized care plans centered on patient objectives and safety protocols.
- Monitored and enforced infection control standards and facility regulations to uphold cleanliness and safety within patient care areas.
- Supervised medication administration and monitoring activities to guarantee timely adherence to prescribed schedules.
- Coordinated a variety of recreational and therapeutic activities to support patient engagement and strengthen community connections.
- Created a welcoming atmosphere during group therapy sessions, encouraging active participation and collaboration among patients.
- Implemented therapeutic communication methods to build and maintain rapport with patients, ensuring a supportive environment.
- Developed and executed crisis management protocols, utilizing conflict resolution techniques to provide essential support for distressed patients.
- Presented comprehensive updates on patient progress and care alternatives during staff meetings to support effective treatment planning.
- Supervised vital sign monitoring and communicated essential changes to nursing staff, enabling swift medical action.
- Oversaw daily living activities and facilitated transfers to promote patient security and overall well-being.
- Executed systematic patient safety evaluations and thoroughly documented outcomes to ensure optimal patient health standards.
- Utilized crisis intervention and de-escalation techniques to ensure patient safety and promote emotional well-being during distressing situations.
- Developed and implemented strategies for de-escalation and limit-setting to enhance overall patient cooperation.
- Assessed patient behaviors and mental status, effectively communicating unusual or potentially hazardous occurrences to RN.
- Directed patient restraint and seclusion activities, ensuring adherence to safety standards for all involved.
- Evaluated behaviors needing intervention and coordinated with qualified personnel to deploy targeted intervention strategies.
- Supervised detailed tracking of patient interactions to guarantee precise and reliable records.
- Engaged with patients to establish trust and create supportive, healing atmospheres.
- Oversaw safe and secure transport of patients from unit to meal activities and visitation areas, adhering to established protocols.
- Developed and implemented educational programs for patients, emphasizing coping strategies and self-help techniques to improve mental health outcomes.
- Evaluated patient progress through detailed documentation of behavioral changes, facilitating necessary adjustments to treatment plans.
- Collaborated with healthcare professionals to create personalized treatment strategies that meet specific patient requirements.
- Monitored compliance with facility policies to maintain a safe and supportive therapeutic environment.
- Designed and implemented group therapy sessions to promote effective communication and develop a cohesive support network among patients.
- Supported patient empowerment initiatives by creating attainable objectives and nurturing individual growth during recovery.
- Facilitated evidence-based therapeutic strategies aimed at empowering clients to take control of their mental health.
- Coordinated efforts of multidisciplinary teams to enhance overall patient care and achieve better health outcomes.
Behavioral Health Technician / Mental Health Technician
Belmont Behavioral Hospital (CCRC) Children’s Crisis Response Center
Philadelphia Pa
02.2020 - 04.2022
- Collaborated with families and children to enhance skills in play, behavior management, social interaction, cognitive development, and language acquisition.
- Provided assistance to families and children in navigating difficult activities and routines associated with autism spectrum disorder (ASD) services.
- Supported families in navigating and utilizing community resources and programs to enhance well-being.
- Delivered compassionate support to clients, fostering resilience in the face of adversity.
- Guided families in comprehending loved ones' needs during challenging times to foster improved healing engagement.
- Built rapport with clients to foster open lines of communication and strengthen partnerships.
- Facilitated seamless service delivery through meticulous record-keeping and adherence to regulatory standards.
- Trained and supported new team members in effective crisis intervention techniques to improve overall team performance.
- Coordinated efforts with diverse teams to ensure holistic support for clients facing crises.
- Provided immediate crisis intervention support as a member of on-call emergency response team to ensure safety and well-being of facility occupants.
- Conducted thorough assessments to recognize and address potential crisis triggers and risk factors affecting clients.
- Contributed to establishment of high-quality care provision standards through policy and procedure development for crisis intervention services.
- Evaluated intervention outcomes to refine strategies, enhancing resolution success over time.
- Facilitated therapeutic discussions aimed at providing emotional support for individuals facing crisis situations.
- Evaluated client risks and recorded contextual factors influencing concerns to enhance risk management strategies.
- Facilitated supportive counseling sessions for individuals and groups to promote recovery from substance abuse and trauma-related issues.
- Updated and organized client records to support comprehensive tracking of treatment plans and progress.
Substitute Teacher
Kelly Services
08.2016 - 10.2019
- Followed and created lesson plans for behavioral and emotional support students in conjunction with daily tasks
- Met with students, parents, and administration to present information gathered in effort to improve student performance
- Supported students that needed extra assistance with curriculum and maintained high levels of comprehension with students
- Implemented lesson plans to support diverse learning needs and maintain classroom engagement.
- Adapted instructional strategies to accommodate students with varying abilities and learning styles.
- Collaborated with classroom teachers to develop effective behavior management plans for students.
- Monitored student progress through assessments and provided feedback to enhance learning outcomes.
- Facilitated small group activities to encourage peer collaboration and improve student understanding.
- Maintained a safe and organized classroom environment conducive to effective learning.
- Communicated regularly with parents and guardians to discuss student performance and areas for improvement.
- Utilized technology and educational resources to enrich lesson delivery and student interaction.
- Engaged students in hands-on learning experiences to foster curiosity and critical thinking.
- Led classroom discussions that encouraged student participation and facilitated deeper understanding.
- Employed conflict resolution techniques to manage classroom disruptions and maintain focus.
- Assisted in the administration of standardized tests to evaluate student performance and growth.
- Provided individualized support for students with special needs, ensuring equitable access to education.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Utilized variety of assessment tools to evaluate student progress and inform instruction adjustments.
Mental Health Technician
Quality Care Option
Warrington, PA
02.2013 - 05.2019
- Delivered empathetic support to patients in multiple psychiatric settings, prioritizing unique needs and personalized treatment strategies.
- Performed comprehensive evaluations of patients' mental health to guide treatment modifications.
- Coordinated efforts with interdisciplinary teams to create and implement tailored care plans that prioritize patient objectives and safety.
- Delivered comprehensive information to patients and families to enhance understanding of mental health conditions and promote effective coping strategies.
- Facilitated patient self-expression and emotional well-being through effective therapeutic communication.
- Delivered compassionate emotional support to patients and families to enhance resilience and coping mechanisms in difficult circumstances.
- Supported patients with meal services, activities of daily living, and safe facility transfers to promote overall comfort and safety.
- Conducted regular patient safety assessments and recorded findings to uphold standards of care.
- Utilized de-escalation strategies and limit-setting methods to foster a collaborative environment with patients.
- Assessed patient behaviors and mental status to ensure safety, alerting RN to any concerning developments.
Behavioral Health Worker
Progression Companies Inc.
Philadelphia, PA
01.2010 - 05.2013
- Provides mental health interventions to a range of consumers
- Monitors consumers' behavior emphasizing prevention rather than intervention
- Assists teachers and or unique caregivers with implementation of behavioral plans
- Supervises/monitors activities of child/adolescent in accordance with the behavioral plan with the emphasis on prevention rather than intervention
- Intervenes as needed with problem behaviors that are exhibited, which includes but are not limited to counseling, removing them from the area, verbal prompts, securing the assistance of clinical staff
Education
Master of Arts - Community Counseling
Alvernia University
Reading, PA05.2014
Bachelor of Arts - Administration of Justice
Pennsylvania State University
Abington, PA12.2007
Skills
- Achieved CPR certification to enhance emergency response capabilities
- Achieved Basic Life Support (BLS) certification to enhance emergency response capabilities
- Executed handling procedures in compliance with care certification standards
- Demonstrated exceptional interpersonal and communication abilities to foster collaboration
- Assisted individuals in crisis situations by providing immediate support and guidance Utilized de-escalation techniques to calm tense interactions Collaborated with teams to develop effective intervention strategies
- Demonstrated intermediate proficiency in computer applications and software tools
Certification
- CPR Certified
- Basic Life Support (BLS) Certified
- Handle with Care Certification
Timeline
Mental Health Technician
Temple Episcopal Hospital
07.2021 - Current
Behavioral Health Technician / Mental Health Technician
Belmont Behavioral Hospital (CCRC) Children’s Crisis Response Center
02.2020 - 04.2022
Mental Health Technician
Belmont Behavioral Health Hospital
04.2019 - 04.2024
Substitute Teacher
Kelly Services
08.2016 - 10.2019
Mental Health Technician
Quality Care Option
02.2013 - 05.2019
Behavioral Health Worker
Progression Companies Inc.
01.2010 - 05.2013
Master of Arts - Community Counseling
Alvernia University
Bachelor of Arts - Administration of Justice
Pennsylvania State University