Tiffany Gray
Savannah,Georgia
Summary
Administrative leader offering experience in prioritizing and delegating administrative tasks to drive goal achievement. Proficient in leadership abilities, problem solving and conflict resolution. Dedicated to training and mentoring top talent while cultivating a productive work culture, while adding value to the team and organization through overall dynamics, knowledge, and industry experience.
Overview
19
19
years of professional experience
Work History
Operations Administrative Coordinator
Georgia Ports Authority
04.2015 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Answered over 100 phone calls and responded to inquiries from customers, vendors and other external contacts.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Developed and implemented organizational systems to streamline daily operations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Customer Broker Representative
UPS SUPPLY CHAIN SOLUTIONS
03.2006 - 04.2015
- Created and implemented strategic trading approaches.
- Streamlined internal processes by implementing new technology solutions, reducing administrative tasks and freeing up more time for client relationships and management interactions
- Responded to over 100 telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Customer Service Representative
SITEL Corporation
08.2005 - 02.2006
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Masters of Science in Leadership -
Grand Canyon University
Phoenix, AZ03.2015
Bachelors of Science in Business Management -
University of Phoenix
Phoenix, AZ12.2013
Skills
- Computer skills {Microsoft Excel Power Point}
- Exceptional Customer Service
- Outstanding Interpersonal Skills
- Effective Communication
- Experience of Customs Brokerage Processes {Ocean Air LCL Freight}
- Data Entry
- Entry Summary
- Cargo Release
- Steamship Line & OGA Reports
- Traffic Analyst
- Delivery Orders
- Dispatcher
- Monitor Release of Containers
- Execute Charges & Issue Checks
- Government & Container Holds
- Shipment Notification Processes
- Documentation & Electronic Submission
- Call Center Activation & Sales
- Steamship Line Track & Trace
- Import & Export Compliance
- Post Entry Auditing
- Customs Regulations & Compliance
- Other Government Agency Compliance
- Problem Solving & Building Solutions
- Operations Shipping & Logistics
- Shipping Industry Logistics Knowledge
- GPA Computer Systems { Navis Sparc's N4 XPS }
- GPA Accounts { IP & Georgia Pacific}
- Control Center
- Reefer & Container Dray
- Mega Rail { CSX & NS }
- Damages & Damage Holds
- Hazardous Containers & Hazardous Regulations
- Missing Seals
- MNR Procedures
- Stack Allocations
- Emails & Telephone Customer Interaction
Achievements Awards
- Health & Safety Committee
- United Way Committee
- Employee Opinion Survey Committee
- Established Good Working Relationships with Customer/Client
- Outstanding Customer Service
- Perfect Attendance
- Surpassed Team Goal of Data Entry Files Entered
- Created & Identified New Methods for Documentation Accuracy & Production
- Cut Cost in Office Supplies/Equipment
Timeline
Operations Administrative Coordinator
Georgia Ports Authority
04.2015 - Current
Customer Broker Representative
UPS SUPPLY CHAIN SOLUTIONS
03.2006 - 04.2015
Customer Service Representative
SITEL Corporation
08.2005 - 02.2006
Masters of Science in Leadership -
Grand Canyon University
Bachelors of Science in Business Management -
University of Phoenix
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