Tiffany Gray

Savannah,Georgia

Summary

Administrative leader offering experience in prioritizing and delegating administrative tasks to drive goal achievement. Proficient in leadership abilities, problem solving and conflict resolution. Dedicated to training and mentoring top talent while cultivating a productive work culture, while adding value to the team and organization through overall dynamics, knowledge, and industry experience.

Overview

years of professional experience

Work History

Operations Administrative Coordinator

Georgia Ports Authority

Garden City

04.2015 - Current

Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Answered over 100 phone calls and responded to inquiries from customers, vendors and other external contacts.
Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
Developed and implemented organizational systems to streamline daily operations.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Customer Broker Representative

UPS SUPPLY CHAIN SOLUTIONS

Savannah

03.2006 - 04.2015

Created and implemented strategic trading approaches.
Streamlined internal processes by implementing new technology solutions, reducing administrative tasks and freeing up more time for client relationships and management interactions
Responded to over 100 telephone and email to questions regarding licensing, commissions, website logins and website navigation.
Conducted research to answer questions and handle issues using multiple systems and resources.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.

Customer Service Representative

SITEL Corporation

Savannah

08.2005 - 02.2006

Contributed to sales growth by upselling products and services based on individual customer requirements.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Followed up with customers about resolved issues to maintain high standards of customer service.
Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Masters of Science in Leadership -

Grand Canyon University

Phoenix, AZ

03.2015

Bachelors of Science in Business Management -

University of Phoenix