Tiffany Gray
Fountain,CO
Summary
Dedicated new graduate respiratory therapist with a solid foundation in healthcare and a strong background encompassing 12 years as a dental assistant and 20 years of exceptional customer service. Known for being a collaborative team player, reliable, and approachable, committed to delivering compassionate care and fostering positive patient experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business ASSISSTANT
Mesa Ridge Dental Center
Fountain, CO
05.2022 - Current
- Performing administrative and clerical duties, Treatment coordinating, Preparing morning huddles and reports, Helping implement procedures and interacting with clients, Insurance verification, Arranging meeting or appointments, Responding to emails, answering phones, and making appointments, Developing and maintaining a filing system
Dental Assistant
Prestige Dental Centers
Colorado Springs, CO
09.2017 - 03.2020
- Assisted dentists with instrument transfer, retraction, and preparation of dental instruments and materials, Prepared and sterilized dental equipment prior to procedures, Provided chair-side assistance during operative, preventive, periodontal, oral surgery, and dental implants, Promoted efficiency and availability of required items by monitoring and maintaining dental supply and equipment, Adhered to radiation exposure precautions when taking dental radiographs, Assisted patients with dental needs, providing excellent internal and external customer services via telephone or face-to-face contact, Maintained compliance with all regulatory requirements and standards through inspection of dental components, Completed periodic x-rays of erupted, impacted and unerupted teeth to assess the need for further interventions, Assisted dentist with conducting procedures such as extractions and root canals, Fabricated temporary restorations or custom impressions from preliminary impressions
Office Administrator Assistant
Wellstone Health Partners
Harker Heights, TX
07.2015 - 05.2017
- Maintain database of current customers, updated data, and purged system of inactive account information, Managed customer billing cycle entered payments and prepared past-due notices, Retrieved, prepared, and scanned hard copy reports into electronic medical records, Answered phones, faxes, and emails while upholding all patient confidentiality protocols and standards, Improved cash flow by managing customer billing cycle, invoicing, and past-due notices
Dental Assistant
PERFECT TEETH DR. NELLY BARRETO, DMD
Colorado Springs, CO
10.2014 - 05.2015
- Prepare dental materials like cements, amalgam, composite, impression materials, etc., Promptly follow all instructions from the dentist dealing with patient comfort, Take inventory, stock all supplies, instruments, and order supplies, Other responsibilities include taking, developing and processing dental x-rays and maintaining x-ray machinery, performing required laboratory procedures, using four-handed assisting techniques and keeping dental equipment in good, clean condition at all times, Participate in general staff meetings, Instruct patients in oral hygiene
Dental Assistant
Central Care Group
Fort Carson, CO
07.2009 - 09.2014
- Prepare dental materials like cements, amalgam, composite, impressions material, ect., Promptly follow all instructions from the dentist dealing with patient comfort, Take inventory, stock all supplies, instruments, and order supplies, Other responsibilities include taking, developing, and processing dental x-ray and maintaining x-ray machinery, performing required laboratory procedures, using four-handed assisting techniques, and keeping dental equipment in good, clean condition always, Participate in service training and clinic meetings, Instruct patients in oral hygiene, Sterilization and disinfection of all operatories and instruments
Dental Assistant
Dr. Abraham Thomas Dental Center
Colorado Springs, CO
12.2008 - 06.2009
- Provided chair-side assistance during operative, preventive, periodontal, and prosthetic dental procedures, Prepared and sterilized dental equipment prior to procedures, Assisted dentists with instrument transfer, retraction, and preparation of dental instruments and materials, Maintain compliance with all regulatory requirements and standards through inspection of dental components, Assisted patients with dental needs, providing excellent internal and external customer service via telephone or face-to-face, Completed periodic x-rays of erupted, impacted and unerupted teeth to assess the need for further interventions, Fabricated temporary restorations or custom impressions from preliminary impressions
Cruise Specialist/Travel Agent
High Plains Travel
Colorado Springs, CO
10.2007 - 12.2008
- Conversed with clients to determine destinations, financial considerations, and hotel and attractions preferences, Educated customers about the local area to help them have enjoyable trips, Handled all aspects of client’s bookings, including airfare, car rental reservations, and hotel accommodations, Provided clients with complete itinerary and travel documents to give them smooth, positive experience, Customized available packages to match the customer’s financial means and required accommodations
Reservation Sales Agent
Carnival Cruise Lines
Colorado Springs, CO , CO
10.2003 - 07.2007
- Promptly answered phone and monitored queue in order to achieve low percentage of call abandonment, Updated personal working knowledge of all resort amenities, promotions, and upcoming special events, Promoted and sold vacation enhancements, upgrades, additional nights, and attraction tickets, Reviewed the computer database to check the availability on different dates and lock in requested travel times, Organized and issued the customer’s travel documentation, including tickets, insurance policies and tour itineraries
Education
Associate of Applied Science - Respiratory Therapy
Pikes Peak Community College/Pueblo Community College
Pueblo, CO05-2024
Certified Dental Assistant - Dental Assisting
Intellitec Medical Institute
Colorado Springs, CO01-2009
High School Diploma -
Sierra High School
Colorado Springs, CO05-2001
Skills
- CPR certified
- ACLS/PALS certified
- Radiograph safety
- Customer service
- Treatment plan coordinating
- Schedule Management
- Communication skills
- Equipment sterilization tech
- Insurance verification
- Four handed dentistry
Certification
- CPR
- ACLS/PALS
Affiliations
- Honor Graduate
- Black Union Committee with Pueblo Community College
Timeline
Business ASSISSTANT
Mesa Ridge Dental Center
05.2022 - Current
Dental Assistant
Prestige Dental Centers
09.2017 - 03.2020
Office Administrator Assistant
Wellstone Health Partners
07.2015 - 05.2017
Dental Assistant
PERFECT TEETH DR. NELLY BARRETO, DMD
10.2014 - 05.2015
Dental Assistant
Central Care Group
07.2009 - 09.2014
Dental Assistant
Dr. Abraham Thomas Dental Center
12.2008 - 06.2009
Cruise Specialist/Travel Agent
High Plains Travel
10.2007 - 12.2008
Reservation Sales Agent
Carnival Cruise Lines
10.2003 - 07.2007
Associate of Applied Science - Respiratory Therapy
Pikes Peak Community College/Pueblo Community College
Certified Dental Assistant - Dental Assisting
Intellitec Medical Institute
High School Diploma -
Sierra High School
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