Tiffany Green
Benson,NC
Summary
Healthcare operations professional with more than 10 years of progressive experience supporting healthcare information systems, Epic Cadence scheduling, patient access, reimbursement operations, and cross-functional initiatives across biotechnology, academic healthcare, oncology, payer, and home health environments. Recognized with Biogen’s 2026 Vice President Award for Operational Excellence and selected as a Biosimilar Subject Matter Expert (SME). Experienced collaborating with clinical, operational, and technical teams to optimize workflows, improve patient access, validate Salesforce Health Cloud enhancements through User Acceptance Testing (UAT), and resolve complex operational challenges while consistently maintaining quality performance exceeding 96%.
Overview
13
13
years of professional experience
Work History
Senior Case Manager
Biogen
07.2024 - Current
- Recipient of Biogen's 2026 Vice President Award for Operational Excellence.
- Selected as a Biosimilar Subject Matter Expert supporting workflow guidance, case resolution, and operational initiatives.
- Selected to participate in Salesforce Health Cloud User Acceptance Testing (UAT), validating enhancements, identifying workflow improvements, documenting findings, and supporting successful implementation.
- Analyze complex payer requirements, reimbursement guidelines, and operational processes to identify compliant solutions while improving patient access.
- Collaborate with providers, specialty pharmacies, infusion centers, patients, and internal business partners to resolve complex operational issues.
- Maintain quality performance exceeding 96% while managing complex specialty therapy cases.
Administrative Specialist / Intake Specialist
UNC Rex Cancer Center
12.2020 - 07.2024
- Utilized Epic Cadence as an end user to coordinate provider schedules, patient appointments, registration activities, visit scheduling, and clinic workflows.
- Managed complex scheduling requests while improving patient access and provider utilization.
- Collaborated with physicians, nurses, schedulers, and operational leadership to optimize scheduling workflows.
- Resolved scheduling issues through analytical problem-solving and cross-functional communication.
- Maintained accurate patient records and documentation.
Scheduling Customer Service Representative
UNC Homecare Specialists
05.2019 - 11.2020
- Coordinated the scheduling and delivery of 40–60 durable medical equipment (DME) and medical supply requests daily based on physician and nursing orders to support timely patient care.
- Utilized Epic scheduling and healthcare information systems to coordinate durable medical equipment (DME) delivery requests and field staff schedules while ensuring operational efficiency.
- Managed high-volume scheduling requests by balancing patient needs, clinician orders, delivery priorities, and staff availability.
- Collaborated with physicians, nurses, respiratory therapists, warehouse personnel, and delivery technicians to ensure timely fulfillment of equipment requests.
- Resolved scheduling conflicts and delivery issues through proactive communication, critical thinking, and cross-functional coordination.
- Maintained accurate scheduling documentation while consistently completing more than 97% of delivery tickets accurately.
- Supported patient census growth from approximately 225 to more than 410 patients through efficient scheduling coordination and exceptional customer service.
Administrative Clerk
Duke University Hospital
02.2019 - 04.2019
- Maintained pathology, autopsy, and cytology records while ensuring documentation accuracy.
Patient Account Specialist
UNC Rex Hospital
04.2016 - 01.2019
- Researched denied claims, reimbursement, appeals, and revenue cycle issues.
- Conducted insurance verification, benefits investigations, and prior authorization support.
- Analyzed payer policies to resolve complex reimbursement issues.
Customer Service Professional
Blue Cross Blue Shield of North Carolina
07.2013 - 03.2016
- Resolved more than 50 complex benefits, eligibility, claims, and payment inquiries daily.
- Interpreted insurance coverage and identified workflow improvement opportunities.
Education
Associate of Arts - undefined
Davidson-Davie Community College
Bachelor of Arts - Economics
University of North Carolina at Greensboro
12.2026
Skills
- Healthcare Information Systems
- Epic Cadence (End User)
- Patient Scheduling
- Patient Access Operations
- Workflow Analysis
- Workflow Optimization
- Process Improvement
- Business Operations
- Operational Support
- User Acceptance Testing (UAT)
- Microsoft Excel
- Revenue Cycle
- Insurance Verification
- Prior Authorization
- Reimbursement
- Cross-Functional Collaboration
- Data Accuracy
- Compliance
- Stakeholder Engagement
- Salesforce Health Cloud
- Verint
- EMR/EHR Systems
- Microsoft Office Suite
- Insurance/Payer Portals
Scheduling Systems
CAREER HIGHLIGHTS
2026 Biogen Vice President Award Recipient, Quality Performance Consistently Exceeding 96%, Biosimilar Subject Matter Expert (SME), Salesforce Health Cloud UAT Participant, 10+ Years of Healthcare Operations Experience, Epic Cadence Scheduling End User
Timeline
Senior Case Manager
Biogen
07.2024 - Current
Administrative Specialist / Intake Specialist
UNC Rex Cancer Center
12.2020 - 07.2024
Scheduling Customer Service Representative
UNC Homecare Specialists
05.2019 - 11.2020
Administrative Clerk
Duke University Hospital
02.2019 - 04.2019
Patient Account Specialist
UNC Rex Hospital
04.2016 - 01.2019
Customer Service Professional
Blue Cross Blue Shield of North Carolina
07.2013 - 03.2016
Associate of Arts - undefined
Davidson-Davie Community College
Bachelor of Arts - Economics
University of North Carolina at Greensboro