Tiffany Griffith-Serna
Glendale,Arizona
Summary
Dynamic delivery driver with a proven track record at Roadie, recognized for enhancing customer satisfaction through effective route planning and proactive communication. Dependable and adaptable, I excel in high-pressure environments, ensuring timely deliveries while maintaining a safe driving record. Strong problem-solving skills and commitment to quality assurance drive my success in customer service.
Overview
27
27
years of professional experience
Work History
Delivery Driver
Roadie
Phoenix, AZ
06.2018 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Delivery Driver
DoorDash
Phoenix, AZ
04.2017 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced customer trust by providing courteous and professional service during deliveries.
Rideshare Driver
Uber/lyft
Phoenix, AZ
03.2014 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Chef Manager
Stir Crazy Comedy Club Club
Glendale, AZ
11.2021 - 09.2024
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Pitched in to work line during busy periods or in place of sick employees.
- Continuously updated knowledge of industry trends and incorporated innovative concepts into menu offerings, keeping clients engaged over time.
- Conducted regular equipment maintenance checks to ensure efficient functionality and reduce downtime due to malfunctions.
- Introduced creative specials that catered to customer preferences, contributing to an increase in repeat business.
- Optimized food presentation techniques for visually appealing plates that enhanced the overall dining experience.
- Fostered a culture of continuous improvement within the kitchen team by providing constructive feedback and professional development opportunities.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Utilized culinary techniques to create visually appealing dishes.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
- Implemented food cost and waste reduction initiatives to save money.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Coordinated with team members to prepare orders on time.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Participated in food tastings and taste tests.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining area, improving overall service quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Buiness Account Executive
First Choice Communications Llc
Mesa, AZ
01.2014 - 05.2017
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Provided sales forecasts within Number% accuracy each quarter and each year for long-term strategic planning.
- Participated in monthly training on latest technology trends and products in industry.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Developed strategy to combat increased competitive presence within territory.
Quality Control Manager
First Choice Communications Llc
Mesa, AZ
01.2014 - 05.2017
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
- Conducted regular training sessions for staff to uphold and exceed quality standards.
- Cultivated strong relationships with regulatory bodies to ensure compliance with all quality mandates.
- Developed and enforced strict quality control protocols to ensure adherence to industry standards.
- Increased customer satisfaction with comprehensive quality assessment strategies.
- Implemented new quality assurance and customer service standards.
- Worked special events traveling to locations,prequaling and running orders, setting up accounts, and install appointments.
- Worked in office answering phones, customer service, tech support.
- Working closely with technicians, troubleshooting issues on installs, doing activations etc.
- Head of thier B2B sales team.
Delivery Driver
Amazon Flex
Phoenix, AZ
02.2014 - 06.2014
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Line Cook
Halfmoon Sports Grill
Phoenix, AZ
10.2012 - 10.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Administrative Clerk
Echo Bay Resort
Overton, NV
02.2000 - 03.2011
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Boosted department efficiency with timely completion of assigned tasks.
- Streamlined document management, implemented digital filing system that improved access and security.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
- Strengthened vendor relations by negotiating contracts that resulted in cost savings for office supplies.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
- Ensured compliance with internal policies, conducted regular audits of office supplies and initiated reordering process.
- Cross train in almost every department on the resort.
- Fuel dock (water and land), admin,hotel front desk, housekeeping, shuttle driver, marina store, houseboat cleaner, house boat orientations, small boat rentals/ orientations,server in restaurants, dishwasher, host, busser, laundry attendant, camp ground space rentals .
- Safety team.
Collections Agent
OSI Collections
Phoenix, AZ
10.2004 - 02.2005
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Lead Front Desk, Housekeeper
Exstended Stay America
Phoenix, AZ
10.2002 - 10.2004
- Implemented efficiency improvements in daily tasks, contributing to overall better functioning of the front desk operations.
- Participated in staff meetings and training sessions to continuously improve skills and knowledge relevant to the position.
- Provided personalized service to guests, offering local recommendations and assistance with arrangements as needed.
- Balanced multiple priorities during peak check-in/check-out periods while maintaining exceptional guest service levels.
- Handled cash transactions accurately, maintaining accountability for funds within the front desk till.
- Adhered strictly to company policies regarding data protection when accessing sensitive information on reservations system software platforms.
- Communicated effectively with colleagues from diverse backgrounds, fostering a positive working environment for all employees.
- Maintained a clean and welcoming lobby area for guests, ensuring a positive first impression.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.
- Proactively addressed potential safety hazards within public areas of the hotel by reporting maintenance concerns promptly.
- Managed inventory of linens and toiletries, ensuring adequate supplies were always available for guest use.
- Supported other departments during busy periods or staffing shortages, demonstrating flexibility and adaptability within the role.
- Developed strong rapport with repeat guests, fostering loyalty to the hotel brand.
- Assisted with reservation management, effectively handling cancellations and modifications to bookings.
- Assisted in managing lost property procedures by logging items left behind by guests and facilitating their safe return when possible.
- Conducted regular inspections of rooms before guest arrival, ensuring quality standards were consistently met.
- Contributed to team efforts in maintaining high standards of cleanliness throughout all common areas of the hotel.
Hostess
Black Angus
Phoenix, AZ
10.2002 - 04.2003
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Shift Leader
Burger King
Henderson, NV
10.1998 - 01.2000
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Associates - Criminal Justice
University of Phoenix
Tempe, AZAssociates - Culinary Arts
Art Institute
Phoenix, AZSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Problem-solving
- GPS and route planning
- Safe driving record
- Delivery scheduling
- Stocking and inventory
- Quality assurance
- Dispatch communication
- Client relationship management
- Inventory management
- Shopping orders
- Equipment monitoring
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Weather adaptability
- Cash transaction handling
- Point-of-sale system
- Order picking and processing
Timeline
Chef Manager
Stir Crazy Comedy Club Club
11.2021 - 09.2024
Delivery Driver
Roadie
06.2018 - Current
Delivery Driver
DoorDash
04.2017 - Current
Rideshare Driver
Uber/lyft
03.2014 - Current
Delivery Driver
Amazon Flex
02.2014 - 06.2014
Buiness Account Executive
First Choice Communications Llc
01.2014 - 05.2017
Quality Control Manager
First Choice Communications Llc
01.2014 - 05.2017
Line Cook
Halfmoon Sports Grill
10.2012 - 10.2013
Collections Agent
OSI Collections
10.2004 - 02.2005
Lead Front Desk, Housekeeper
Exstended Stay America
10.2002 - 10.2004
Hostess
Black Angus
10.2002 - 04.2003
Administrative Clerk
Echo Bay Resort
02.2000 - 03.2011
Shift Leader
Burger King
10.1998 - 01.2000
Associates - Criminal Justice
University of Phoenix
Associates - Culinary Arts
Art Institute