Tiffany Hall
Augusta,GA
Summary
Results-driven Management Professional with 8 years in operations and account management. Skilled in leading cross-functional teams and optimizing workflows to strengthen stakeholder relationships. Equipped with a Bachelor of Science in Business Management and a Project Management Certificate, currently pursuing CAPM certification to further enhance expertise in healthcare operations and project management.
Overview
8
8
years of professional experience
Work History
Accounts Manager
Auto Credit Sales and Rentals
Augusta, GA
08.2018 - Current
- Oversaw daily operations of account management team, ensuring optimal performance.
- Advised senior management on best practices, contributing to profitability enhancements.
- Cultivated client relationships, identifying needs and preferences to drive satisfaction.
- Developed detailed forecasts for effective cash flow planning.
- De-escalated customer interactions, proposing alternative solutions to ensure resolution.
- Onboarded new team members to ensure smooth integration into organization.
- Utilized CRM tools for tracking client interactions, sales opportunities, and account history.
Hospice Volunteer
Southeast Hospice
Martinez, GA
01.2024 - 01.2025
- Provided compassionate support to patients and families during end-of-life care.
- Provided attentive listening to patients and family members' stories, delivering compassionate emotional support.
- Facilitated patient engagement in therapy through meaningful activities, enhancing quality of life.
- Collaborated with fellow volunteers in case discussions and shared best practices to enhance care effectiveness.
- Documented patient interactions and observations accurately for medical records.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ07-2026
Skills
- Client management
- Financial analysis
- Cash flow analysis
- Budget management
- Financial reporting
- Account reconciliation
- Variance analysis
- Month-end reporting
- CRM software proficiency
- Process optimization management
- Team leadership
- Collaborative management
- Client retention
- Market analysis
Timeline
Hospice Volunteer
Southeast Hospice
01.2024 - 01.2025
Accounts Manager
Auto Credit Sales and Rentals
08.2018 - Current
Bachelor of Science - Business
University of Phoenix