TIFFANY HANSARD
Blountsville,AL
Summary
Detail-oriented Optometric Technician/Optician with extensive experience in patient care, optical services, and electronic health records. Streamlined clinical operations through effective eyewear selection, insurance verification, and order processing. Proficient in diagnostic equipment, patient education, and inventory management.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Optometric Technician / Optician
Boozer Eye Care
03.2024 - Current
- Assisted patients with eyewear selection by assessing needs and providing tailored recommendations to enhance satisfaction.
- Delivered customized customer experiences through effective communication, attentive service, and comprehensive patient education.
- Verify insurance eligibility and assist patients with understanding coverage and payment responsibilities.
- Process eyeglass orders accurately and efficiently while ensuring patient and order information is complete.
- Accept and process patient payments through electronic payment terminals and accurately post transactions to patient accounts.
- Maintained organized inventory and office materials to streamline daily operations and support staff efficiency.
- Utilize electronic health record (EHR) systems to enter, update, and maintain accurate patient information and documentation.
Optometric Technician / Optician
UAB School of Optometry
08.2023 - 03.2024
- Guided patients in eyewear selection with personalized recommendations based on individual preferences and visual needs.
- Delivered exceptional customer service, fostering a welcoming and personalized experience for each patient.
- Verified insurance eligibility and addressed insurance-related inquiries, enhancing patient understanding of account information.
- Determined insurance eligibility and assisted with insurance-related inquiries and patient account information.
- Utilized electronic health record (EHR) systems to document and maintain accurate patient records.
- Accepted patient payments using electronic payment terminals and posted transactions accurately to patient accounts.
- Organized inventory and office communications, including email correspondence.
Optometric Technician
EyeCare Associates
11.2021 - 08.2023
- Facilitated patient intake and pretesting, ensuring thorough preparation for comprehensive eye examinations.
- Operated diagnostic equipment including autorefractors, tonometers, retinoscopes, and lensometers.
- Conducted patient intake and pretesting while preparing patients for comprehensive eye examinations.
- Educated patients on contact lens insertion, removal, cleaning, and proper care.
- Maintained accurate patient records and entered information into electronic health record systems.
- Instructed patients on contact lens insertion, removal, cleaning, and proper care to enhance their understanding and compliance.
Optical Manager
Pearle Vision
03.2021 - 11.2021
- Educated customers on lens types, frames, tints, and coatings, enhancing their experience and satisfaction in selecting eyewear.
- Adjusted frames and lenses to customer specifications, ensuring optimal fit and aesthetics for enhanced comfort and satisfaction.
- Educated patients on proper contact lens insertion and care.
- Verified insurance coverage and obtained authorization and co-pay information.
- Processed customer payments and maintained accurate point-of-sale transactions.
- Instructed patients on proper contact lens insertion and care, promoting eye health and improving user confidence.
Optician
Marvelous Eyes
03.2020 - 03.2021
- Guided customers in selecting optical products and eyewear, delivering personalized service to enhance customer satisfaction.
- Created detailed work orders and instructions for lens grinding and eyeglass fabrication, ensuring accuracy and quality in production.
- Prepared detailed work orders and instructions for lens grinding and eyeglass fabrication.
- Prepared invoices for insurance companies detailing services and associated costs.
- Managed administrative tasks such as filing, record updates, and supply ordering to maintain efficient operations.
Education
Associate in Health Sciences -
Wallace State Community College
Hanceville, ALHigh School Diploma - undefined
Susan Moore Elementary
Blountsville, ALSkills
- Optometric Exam Preparation
- Patient Testing
- Electronic Health Records (EHR)
- Insurance Verification
- Eyeglass Order Processing
- Payment Processing
- Inventory Organization
- Diagnostic Equipment
- Contact Lens Education
- Eyewear advising
- Optical Sales & Services
- Customer Service
- Analytical Problem Solving
- Analytical Problem Solving
Certification
Certified Paraoptometric (CPO) | August 2023
Personal Information
Title: OPTOMETRIC TECHNICIAN | OPTICIAN
Timeline
Optometric Technician / Optician
Boozer Eye Care
03.2024 - Current
Optometric Technician / Optician
UAB School of Optometry
08.2023 - 03.2024
Optometric Technician
EyeCare Associates
11.2021 - 08.2023
Optical Manager
Pearle Vision
03.2021 - 11.2021
Optician
Marvelous Eyes
03.2020 - 03.2021
High School Diploma - undefined
Susan Moore Elementary
Associate in Health Sciences -
Wallace State Community College