EMMA SPEARS
Valrico
Summary
Detail-oriented and highly adaptable medical office professional with extensive experience in clinical and patient support roles, dedicated to delivering exceptional service and enhancing office operations. Proven expertise as an Optometric Assistant, skilled in preparing patients for appointments with ophthalmologists to ensure a seamless examination experience. Strong communication and project management skills facilitate effective collaboration with intake staff, promoting smooth transitions for patients from reception to examination. Recognized for a proactive approach to problem-solving, consistently optimizing processes and supporting team objectives in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Optometric Assistant
Brandon Eye Associates
08.2025 - Current
- Assisted in patient intake and triage, ensuring accurate data collection and streamlined workflows.
- Collaborated with team members to refine operational processes, increasing overall clinic efficiency.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Ensured accuracy of patient records by diligently updating information during each visit or interaction.
- Increased repeat business through exceptional customer service and follow-up communications with patients about their eye care needs.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
Ophthalmic technician/scribe
Brandon Eye Clinic
08.2024 - Current
- Accurately recording patient data, exam findings, assessments and plans into the patient’s chart.
- Assisting with other tasks such as performing diagnostic testing when needed.
- Facilitating the flow of clinic by ensuring timely updates to the patient’s records.
Ophthalmic Scribe
Robson Eye Clinic
12.2023 - 05.2024
- Worked in conjunction with management and physician to ensure quality patient care.
- Responsible for coding and billing of patients’ exams.
- Accurately and efficiently documented patients’ exams into their EHR.
Optometric Technician
MyEyeDr
04.2023 - 12.2023
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Operated and maintained, refraction units, auto-refractors, and retinal imaging for patient testing.
- Collaborated with optometry staff to reach individual and team goals.
Front Desk Receptionist
Florida Medical Clinic
10.2022 - 04.2023
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Associate of Arts - General Transfer
Tallahassee State College
01.2022
Skills
- Medical record management
- Optometric equipment operation
- Exam preparation
- Willingness to learn
- Teamwork
- Attention to detail
- Problem-solving abilities
- Professionalism
- Electronic health records
- Diagnostic imaging
- Insurance billing
- Medical terminology
Timeline
Optometric Assistant
Brandon Eye Associates
08.2025 - Current
Ophthalmic technician/scribe
Brandon Eye Clinic
08.2024 - Current
Ophthalmic Scribe
Robson Eye Clinic
12.2023 - 05.2024
Optometric Technician
MyEyeDr
04.2023 - 12.2023
Front Desk Receptionist
Florida Medical Clinic
10.2022 - 04.2023
Associate of Arts - General Transfer
Tallahassee State College
AWARDS AND ACKNOWLEDGEMENTS
American Bible Society Scholarship 2022, Dean’s List Fall 2022, Dean’s List Spring 2022, President’s List Spring 2021, President’s List Fall 2020, President’s List Spring 2020, President’s List Summer 2020, President’s List Spring 2019